Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
If you call your city government with a request for services, you could soon be talking to AI instead of a person.
That’s already true in Waukesha and La Crosse counties, where 911 dispatch centers have been using Ava, an AI-powered chatbot from Seattle tech company Aurelian. However, Ava is only being used for non-emergency calls – according to journalist Adam Rogan.
Rogan wrote about AI usage at county government dispatch centers in a recent article for this month’s Milwaukee Magazine. He joined Lake Effect’s Joy Powers to talk about the piece.
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