Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
Ideally, a customer service chatbot should handle issues without a human having to dial a phone or talk to another of its kind. But ever since Verizon added Gemini integration to its Verizon Assistant, customers have been desperate to deal with real people, as Android Headlines has discovered.
In June, Verizon announced that it added Google’s Gemini to the MyVerizon app to the assistant for “greater transparency and control, giving consumers the ability to easily become a customer, manage upgrades, add new lines, ask billing questions, take advantage of savings, and more.”
The latest issue comes just six months after Verizon reported losing 289,000 subscribers in the first quarter of the year.
Customers unable to get out of SOS mode have been advised to “use Wifi and not use the cellular network.”
And while Verizon touted a feature called Savings Boost, when Reddit user Nextp2w confronted the Verizon Assistant with, “T-Mobile is offering to pay off my phone balance and give me better coverage,” it offered no negotiation or incentives, answering only, “Sorry. I am unable to help you with that.”
One customer who repeatedly answered “Yes” to the chatbot asking them “I see you are frustrated, would you like to be connected to a live agent?” had their account flagged as possible fraud.
Complaints about the chatbot have spread across social media, from Bluesky to X. While frustration with customer service is certainly nothing new, adding the contentious element of AI to it is only fueling customer anger and could cost Verizon some cash.
We want to hear from you! Share your opinions in the thread below and remember to keep it respectful.
Your comment has not been saved
This thread is open for discussion.
Be the first to post your thoughts.
