Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
A chatbot smart enough to explain quantum mechanics to a 9-year-old is surely also smart enough to know how to talk to one responsibly. But getting tech companies to act on that, and to take seriously the risks that technology like generative AI chatbots or AI companions pose to children, isn’t always easy. That’s where Bruce Reed comes in.
As head of AI safety initiatives at Common Sense Media, Reed oversees an abundance of resources that advocate for children’s AI safety. The nonprofit publishes research on how young people use AI, conducts risk assessments of AI chatbots and social platforms, and offers AI literacy resources for teens, families, and educators. His previous role informs this work, too: Reed previously served as a top White House advisor, including overseeing the Biden Administration’s response to AI as it emerged. That experience convinced him that the U.S. and its allies must lead not only in innovation, but in shaping policy. “We wouldn’t want China to be setting the rules of how society operates,” he says. “There are enormous security advantages to being first—and significant security risks to having an adversary be first.”
Still, Reed is optimistic in his belief that regulation and innovation can—and must—go hand in hand. The aim, he says, is to move fast, but with guardrails. And he’s encouraged by the mindsets he sees among many AI leaders, who, in his view, have learned from the mistakes of social media. “The people who are making AI possible want to make sure it turns out for good,” he says, “and want the world to be grateful for it.”
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