#Chatbots

Telco uses AI chatbots to keep scammers hanging on the line – AFR

Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
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AI chatbots are being used by telco firm TPG to scam the scammers, engaging them in fake conversations to reveal their schemes and the types of organisations they are impersonating.
Tens of thousands of good-guy bots with different personalities and accents, including an Aussie who says “mate”, have been created by Apate.ai, a Macquarie University start-up that has commercialised its technology.
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