Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
How AI, innovation and technology are transforming the way Africans live, work and play.
Subscribe
Tadhamun Bank has partnered with technology firm JMR Infotech to deploy an AI-powered chatbot and voicebot across web, WhatsApp and Messenger channels, enabling customers to conduct banking services including account onboarding, funds transfers and real-time query resolution through conversational interfaces.
The solution is designed to integrate with the bank’s existing Oracle FLEXCUBE and Oracle Banking Digital Experience platforms, creating a unified digital banking experience. By automating customer onboarding and enabling instant interactions, the bank said it anticipates improved response times, optimized service delivery and a reduction in call center volumes and associated operational costs.
Osam Alabearsh, general manager of Tadhamun Bank, said the initiative is aimed at simplifying onboarding and making banking services more accessible. “JMR Infotech’s AI-powered Smart Social Banking Chatbot and Voicebot stood out for its practical use cases, flexibility, and ability to integrate seamlessly with our existing platforms,” he said.
Naman Jain, head of global sales and business development at JMR Infotech, said the engagement reflects a shared vision of meaningful digital transformation. “Our solution is designed to combine intelligence, scalability, and flexibility, enabling banks to deliver superior customer experiences while achieving measurable business outcomes,” he said.
JMR Infotech has an existing relationship with Tadhamun Bank, having previously delivered transformation programs including Oracle FLEXCUBE, Oracle Banking Digital Experience and Oracle Financial Services Analytical Applications implementations, alongside ongoing managed services support.
Subscribe to iAfrica.com and get the latest news, breakthroughs, and insights on AI, innovation, business, and technology — straight from the forefront of Africa’s digital evolution.
CORPORATE
ARTICLES
© 2018 – 2026 | iAFRICA powered by Africa.com LLC. All rights reserved
Type above and press Enter to search. Press Esc to cancel.
