Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
HARRISBURG, Pa. (WHTM) — Pennsylvania Gov. Josh Shapiro (D) opened a new front in the AI debate on Tuesday after announcing the state is suing the maker of Character.AI, a popular website that provides custom chatbots.
The state’s lawsuit against Character Technologies, Inc. accuses it of providing an unlicensed medical practice by allowing chatbots that claim to be doctors and other medical professionals on its platform. An investigator with the Pennsylvania Department of State said one even gave a fake state license number when pressed on its qualifications.
Thanks for signing up!
Watch for us in your inbox.
Subscribe Now
This is the first case brought by the state since Shapiro directed an investigation into whether chatbots are engaging in unlicensed practice in the state. In an appearance Tuesday on CNN’s “The Lead with Jake Tapper,” he implied it was just the start.
“This is unfortunately the reality of what this platform provides, and we need to shut this down,” the governor said. Chatbots like it, he added, “need to be banned or highly regulated.”
Shapiro called on Congress to act and implement constraints, criticizing lawmakers as having failed to rein in big tech.
The governor has sought to embrace AI while supporting regulation. He launched a pilot program with ChatGPT for state workers and attended an AI conference, but supports age verification and parental consent for AI platforms. He also proposed forcing AI companies to remind users they aren’t talking to a real human.
“These tech companies push these chatbots out there to be as real as possible,” Shapiro said.
A Character.AI spokesperson said the company doesn’t comment on pending litigation, but they pointed to disclaimers in every chat that the chatbot is not a real person. They said the company also warns users should not rely on the chatbots for professional advice.
