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Pennsylvania Gov. Josh Shapiro’s administration is suing a maker of artificial intelligence chatbots, claiming one of its bots illegally misrepresented itself as a medical professional.
Pennsylvania Gov. Josh Shapiro’s administration is suing a maker of artificial intelligence chatbots, claiming one of its bots illegally misrepresented itself as a medical professional.
Pennsylvania Gov. Josh Shapiro’s administration is suing a maker of artificial intelligence chatbots, claiming one of its bots illegally misrepresented itself as a medical professional.
Pennsylvania Gov. Josh Shapiro’s administration is suing the maker of artificial intelligence chatbots, claiming one a bot on its website illegally misrepresented itself as a medical professional.
Pennsylvania Department of State has filed a lawsuit against Character.AI and is asking the court for a preliminary injunction to stop the company from “misrepresenting its AI companion bots as licensed medical professionals who can provide medical advice.
The action is the first enforcement action tied to the Department’s investigation into AI companion bots and how they could engage in the unlicensed practice of medicine in Pennsylvania.
A statement from Shapiro’s office also said it was the first enforcement action of its kind announced by a U.S. governor.
Shapiro, in the statement, said Pennsylvanians deserve to know when they are dealing with chatbots, rather than people, and that artificial intelligence companies cannot deceive people into thinking they are speaking to medical professionals, when they are not.
“Pennsylvania will continue leading the way in holding bad actors accountable and setting clear guardrails so people can use new technology responsibly,” Shapiro said in a statement.
DOS said its investigation found that AI chatbot characters on Character.AI claimed to be licensed medical professionals, including psychiatrists, available to engage users in conversations about mental health symptoms. In one instance, the lawsuit claims a chatbot falsely stated it was licensed in Pennsylvania and provided an invalid license number.
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