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National ‘Police.AI’ centre will replace backroom staff with robots
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Police are to use AI chatbots to answer calls from potential crime victims as part of an expansion in the use of technology.
The chatbots will be deployed to respond to non-urgent online queries from the public to assess their risk and determine the most appropriate police action.
The move is part of police reforms by Shabana Mahmood, the Home Secretary, that also involve the nationwide rollout of live facial recognition (LFR) cameras.
The number of police LFR vans is to be increased fivefold, from 10 to 50, so that all 43 forces in England and Wales can deploy them to catch wanted criminals and suspects. At present, they have only been used by 15 constabularies.
The use of new technology will be overseen by a national “Police.AI” centre, which will replace backroom staff with AI robots for data inputting, use AI algorithms to speed up searches of CCTV and doorbell camera footage for suspects from hours to seconds, spot AI-generated deep fakes and review detectives’ cases in hours.
Setting out the reforms in the Commons, Ms Mahmood claimed that they amounted to the biggest shake-up of policing since the foundation of Scotland Yard nearly 200 years ago in 1829.
The Home Secretary confirmed the 43 police forces would be “significantly reduced” to potentially as few as a dozen, although the white paper admitted there would likely be only one merger of constabularies before the end of the current parliament in 2029.
A new UK version of the FBI – known as the National Police Service (NPS) – will be created to tackle terrorism, serious and organised crime and fraud by taking control of the National Crime Agency (NCA), Counter Terrorism Policing and regional crime units. It will be headed by a commissioner, who will be Britain’s most senior police chief.
However, the NPS and new force structure are unlikely to be fully in place until the end of the next parliament in 2034, according to the white paper, raising the possibility that they could be reversed by an incoming Reform or Tory government. The Tories have declared their opposition to the merger plan for local forces.
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Hailing the expansion in AI and tech, Ms Mahmood said: “Criminals are operating in increasingly sophisticated ways. However, some police forces are still fighting crime with analogue methods. We will roll out state-of-the-art tech to get more officers on the streets and put rapists and murderers behind bars.”
Sir Andy Marsh, the head of the College of Policing, denied this would be the death of the neighbourhood beat bobby epitomised by Dixon of Dock Green, adding: “He or she is reincarnated into 2025 policing.”
Matt Jukes, deputy commissioner of the Met, said: “The difference for Dixon of Dock Green after these reforms is that in his or her hand will be officer-controlled facial recognition technology and AI leading them to prioritise the work in their area.”
The white paper revealed that a handful of forces had already introduced AI chatbots, which “create efficiencies in triaging non-urgent online queries into policing”. They are understood to determine whether a 111 call is directed to an officer, a call handler or another emergency service.
Ms Mahmood has ordered the national rollout of LFR cameras with 50 vans after the Met Police deployment of the technology caught more than 1,700 suspects, including alleged rapists, domestic abusers and robbers.
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