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MIDDLETOWN, Pa. — The Pennsylvania Turnpike Commission on Monday introduced Miles, a new AI-powered virtual assistant available on its website.
The free chatbot offers quick, accurate answers to frequently asked customer support questions about tolls, E-Z Pass, travel conditions and other services.
“Miles reflects our commitment to deploying modern, innovative customer service that keeps pace with customer expectations and goes beyond industry standards,” PA Turnpike CEO Mark Compton said in a press release. “We know that customers want convenient and flexible options when it comes to customer service, and this new service provides just that – working around the clock to support common questions without delays.”
Chat services augment — rather than replace — live agent access, which remains available by calling 1-877-736-6727 or filling out a contact form on the PA Turnpike website, Turnpike officials said.
More than 300 individuals support customers who use the Turnpike daily through customer service support, according to Turnpike officials. In 2024, customer service call volumes grew 17%, due in part to multiple smishing scams launched by PA Turnpike impersonators, officials said.
According to Turnpike officials, Miles is the latest example of the Pennsylvania Turnpike’s proactive approach to engaging customers and enhancing traveler experience.
Recent efforts include:
While the chatbot is currently available in English only, it will eventually include other languages, officials said.
To connect with Miles or learn more about the PA Turnpike, visit paturnpike.com.
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