Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
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BISMARCK — The expansion of an artificial intelligence bot service the North Dakota government offers is apparently a hit.
North Dakota Information Technology recently expanded Dakota Bot. It helps users navigate government websites.
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It launched roughly a year ago on the ND Commerce web page, and then two weeks ago came to ND.gov.
Managers say it’s had good engagement and has been successful in answering about 70% of user questions.
“It just helps get information in people’s hands, 24/7,” said Tricia Miller, digital systems manager for the state Department of Commerce. “It’s all a conversational search.”
Managers say while the tool is designed to give information to residents, or direct them to the right source, it also reminds users to fact-check what they find because it is AI.
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