Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
 

The City of Vancouver is launching a new AI-powered chatbot next week to assist the public after hours in finding information and answers to common questions.
Visitors to the vancouver.ca website will initially find this self-serve tool on select webpages of vancouver.ca. A full rollout across the website will happen over the coming months.
Residents requiring additional help can continue to access 3-1-1 agents via live chat from 9 am to 4 pm Monday to Friday or by phone from 7 am to 7 pm Monday to Friday, and 8 am to 5 pm on weekends and holidays. The chatbot will be available daily from 4:30 pm to 8:30 am, providing immediate assistance when live chat support is unavailable.
Users can easily start a conversation by clicking on the chatbot icon at the bottom right of the webpage. The chatbot can help with:
The City encourages users to provide feedback through a short survey at the end of their AI chat. The chatbot is still learning, and this valuable input will help improve the tool’s functionality and user experience.
The City’s AI Advisory Committee (AIAC) oversees the use of AI technologies within the City, with representation from Risk, Equity, Privacy, Legal, Indigenous Relations, Finance, Human Resources and Technology Services. As part of the City’s commitment to responsible AI adoption, this initiative aligns with the Ethical and Responsible Standards set forth by the Government of Canada.
Exploring the adoption of artificial intelligence aligns with one of Council’s Strategic Priorities PDF file (490 KB) of Good Government. Through implementation of AI technology, the City can enhance service delivery and explore innovative solutions to meet the needs of residents, businesses and visitors.
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Mon to FriMonday to Friday: 7am to 7pm
Weekends/holidays: 8am to 5pm
City Hall
453 West 12th Ave
Vancouver, BC
V5Y 1V4
The City of Vancouver acknowledges that it is situated on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation)
More about unceded traditional territories
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