Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
Kristin Stoller is an editorial director at Fortune focused on expanding Fortune's C-suite communities.
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Could we soon see a world in which AI becomes your cherished work spouse? As worker loneliness becomes more and more of a business risk and job pessimism hits its worst point in a decade, it may not be too far off.
A new study from advisory firm KPMG found that 45% of workers surveyed reported feelings of loneliness in the workplace, and the majority would trade 20% in salary in exchange for working with close friends. And 99% of workers are interested in an AI chatbot that could become a close friend or trusted companion at work.
There’s a business case, too: Nearly 90% said friendship-enabling cultures are crucial for retention.
I started wondering how leaders should be balancing the influx of new tech—and, apparently, a desire to befriend it—with worker wellbeing. I called Leslie Hammer, the director of Oregon Healthy Workforce Center, who specializes in the effects of workplace conditions on mental health and wellbeing. She says it’s up to humans—not AI—to make employees feel safe and supported at work.
“Can AI help reduce loneliness? I am very skeptical of that,” Hammer told me. “The personal relationships and the history and the psychological safety that people develop over time, what that does is it enables people to trust and feel that if they share something, they’re not going to get denigrated.”
Instead of investing in a cadre of AI work buddies for employees, she advises leaders to take a three-pronged, human approach to supporting their workers during this time of uncertainty: Increasing control (giving people autonomy over how and when they work); decreasing demands (fostering a group discussion of how to make work more efficient); and increasing support (creating spaces and opportunities where coworkers can encourage each other).
“This is so basic and easy,” Hammer says. “There’s a direct line between what they are doing, how they’re treating their employees and the outputs that they see.”
Kristin Stoller
Editorial Director, Fortune Live Media
kristin.stoller@fortune.com
A round-up of the most important HR headlines.
The number of people with college degrees among the ranks of the long-term unemployed has been steadily increasing over the past decade. New York Times
Students are applying to internships earlier, with almost 15% of the class of 2028 applying to at least one by the middle of their freshman year. Bloomberg
Job seekers need to change their approach to handle a job market that’s worse than it looks. Washington Post
Everything you need to know from Fortune.
Automation anxiety. New data from AI startup Anthropic says businesses are primarily using AI to automate tasks, potentially jeopardizing entry-level jobs. —Sasha Rogelberg
Resume reinvented. After sending out more than 1,000 job applications without success, this Gen Z graduate campaigned on Wall Street with a custom sign to land a gig. —Emma Burleigh
Micromanagement method. Under Armour CEO Kevin Plank says micromanagement is “totally underestimated” in business. —Sydney Lake
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