Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
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For its 50th birthday, Microsoft is teaching its AI-powered Copilot chatbot a few new tricks.
Copilot can now take action on “most websites,” Microsoft says, enabling it to book tickets, reserve restaurants, and more. The bot has gained the ability to remember specific things about you, similar to OpenAI’s ChatGPT, like your favorite food and films. And it can now analyze real-time video from your phone, answering questions in the context of what it “sees.”
The upgrades come as Microsoft is reportedly mulling a revamp of Copilot, which has historically been powered by AI models from OpenAI, with more of its own in-house technology. Copilot has often lagged behind rivals ChatGPT and Google’s Gemini, which in recent months have only ramped up the pace of feature rollouts.
As of Friday, Copilot can complete tasks on the web along the lines of how “agentic” tools like OpenAI’s Operator do it. Microsoft says it partnered with 1-800-Flowers.com, Booking.com, Expedia, Kayak, OpenTable, Priceline, Tripadvisor, Skyscanner, Viator, and Vrbo for day-one compatibility. Enter a prompt — for example, “send a bouquet to my partner” — and Copilot will attempt to check that particular to-do item off your list.
Taking a page from search engine Perplexity’s book, Copilot can also now track online deals for you. Tell the bot to look for price drops and sales on an item, and it’ll notify you when they happen — and present you with a link to buy.
Just how well Copilot performs various chores isn’t clear. Microsoft gave few details on how the capability works, and, unlike some of its competitors, didn’t publish data indicating areas where Copilot might struggle or need a human to intervene.
Presumably, it’s possible for websites to block Copilot, too, just as they’re able to block OpenAI’s Operator. A company might do so if it’s worried, for instance, that fewer people visiting its app directly could hurt its ad revenue.
Fortunately, Copilot’s other new features are less nebulous and potentially fraught with controversy.
The improved Copilot can generate “podcasts” akin to the Audio Overviews in Google’s NotebookLM. Given a website, study, or some other source, Copilot will create a back-and-forth dialogue between two synthetic hosts. As with Audio Overviews, you can interrupt the hosts at any point to ask a question, and they’ll acknowledge it and respond.
On Android and iOS, Copilot can now see what’s within view of your phone’s camera or in your photo gallery, and answer questions about it (e.g., “What’s this weird flower?”). And on Windows, the revamped Copilot app can view what’s on your desktop’s screen to search, change settings, organize files, and more. It’ll roll out first for members of the Windows Insider program beginning next week.
This reporter would hope there are reasonable safeguards in place to prevent Copilot from reading private files or making desktop-breaking mistakes. But information was tough to come by prior to press time.
Elsewhere, Copilot has a new project-consolidating Pages function that draws heavy inspiration from ChatGPT Canvas and Anthropic’s Claude Artifacts tool. Pages puts notes and research into a canvas that Copilot can help organize and turn into a document.
Complementary to pages, Copilot’s new Deep Research feature finds, analyzes, and combines information from online sources, documents, and images to answer more complex queries, much like ChatGPT deep research and Gemini’s Deep Research.
Lastly, as alluded to earlier, Copilot can now remember more about you. Microsoft says the bot will note your preferences as you interact with it, offering “tailored solutions,” “proactive suggestions,” and reminders.
If the prospect of a chatbot remembering intimate details about your past conversations bothers you, there’s a way to delete individual “memories” or opt out entirely, Microsoft notes.
“Copilot [gives] you control through the user dashboard and the option to choose which types of information it remembers about you or to opt out entirely,” Microsoft wrote in a blog post provided to TechCrunch. “You remain in control.”
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