In the ever-changing landscape of digital communication, Artificial Intelligence (AI) is transforming the way we approach email writing. Explore the impact of intelligent algorithms and natural language processing in crafting engaging email content and optimizing delivery strategies in this blog series. Whether you’re a seasoned marketer or a communication professional, discover the powerful synergy between AI and effective email communication strategies.
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A customer-management app is the latest Microsoft product to get tools from the ChatGPT maker 
The OpenAI website
Microsoft Corp. is adding artificial intelligence capabilities from ChatGPT maker OpenAI to another of its products — this time a customer-relationship app that’s meant to help win revenue from Salesforce Inc.
Viva Sales, which connects Microsoft’s Office and video conferencing programs with customer relations management software, will be able to generate email replies to clients using OpenAI’s product for creating text. The AI tools, which include OpenAI’s GPT 3.5 — the system that is the basis for the ChatGPT chatbot— will cull data from customer records and Office email software. That information will then be used to generate emails containing personalized text, pricing details and promotions.

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