Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
Source: Getty Images
Meta Platforms Inc., the parent company of WhatsApp and Facebook (now Meta) is currently being investigated by Italy’s antitrust authority (AGCM) over allegations of market position abuse and unfair competition.
According to the authority, Meta installed its artificial intelligence tool into WhatsApp without users’ consent, a move that could negatively impact competitors.
It noted that the integration of AI tools might direct users toward Meta’s services, putting rivals at a disadvantage and limiting users’ choice.
The authority stated,
“By pairing Meta AI with WhatsApp, Meta appears to be able to steer its user base into the new market not through merit-based competition, but by ‘forcing’ users to accept the availability of two distinct services, potentially harming competing services.”
Adding that abusing a dominant position breaches the EU competition rules, and companies that violate this rule could be fined 10% of their worldwide turnover.
Responding to the allegation, the company spokesperson said:
“Offering free access to our AI features in WhatsApp gives millions of Italians the choice to use AI in a place they already know, trust, and understand.”
Adding that the company is cooperation with the relevant authority in the European commission while emphasizing the benefit of its AI service to users.
The authority emphasized that Meta’s Italian subsidiary will be investigated with the support of Italy’s tax police special antitrust unit.

LATIFAT FASHINA is the Business/Finance Reporter at Techeconomy. She can be reached via: latifat.fashina@techeconomy.ng
Your email address will not be published. Required fields are marked *
Comment *
Name *
Email *
Website
Save my name, email, and website in this browser for the next time I comment.
Privacy Policy Agreement * I agree to the Terms & Conditions and Privacy Policy.


Δ
This site uses Akismet to reduce spam. Learn how your comment data is processed.
© 2025 TECHECONOMY.
© 2025 TECHECONOMY.
Login to your account below


Remember Me

Please enter your username or email address to reset your password.

source