Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
ADVERTISEMENT
According to reports shared by users on social media, Meta is securing affected Instagram accounts after claims emerged that hackers were able to take over profiles with the help of the company's AI-powered support chatbot.
Users on X and Reddit reported losing access to their Instagram accounts, while screenshots and videos circulated online allegedly showing how attackers used Meta's AI support assistant to change the email address associated with an account.
According to the posts, changing the linked email address allowed attackers to reset passwords and gain control of Instagram accounts, locking out the original users in the process.
Also read: Google drops new Android safety, AI and sharing features; here's how its fake call detection system works
Meta's AI support chatbot is designed to provide account assistance across Facebook and Instagram. The company says the tool offers round-the-clock support and can take actions on behalf of users to help resolve account-related issues.
Responding to the reports, Meta Communications Director Andy Stone said the issue had been resolved and that the company was securing impacted accounts.
The reported incident came after Meta began laying off thousands of employees during the week of May 20.
Several technology publications also reported that a number of high-profile accounts were compromised around the same period, including the Instagram account associated with former US President Barack Obama's White House tenure. However, it has not been confirmed whether those incidents were linked to the reported issue involving Meta's AI support chatbot.
Also read: Meta eases AI tracking push, lets employees pause keystroke and mouse data collection after backlash
Some users claimed accounts protected with two-factor or multi-factor authentication were unaffected. However, security analyst Jane Manchun Wong said her Instagram account was compromised and its password changed despite having multi-factor authentication enabled.
Meta has not released a detailed explanation of the incident and has not identified any individuals or groups responsible for the reported account takeovers.
ADVERTISEMENT
As the creator economy explodes, influencer marketing agencies are emerging as the real power brokers reshaping how corporate India spends its advertising money.
ADVERTISEMENT
Storyboard18 Awards for Creativity 2026 honoured campaigns that blended storytelling, cultural relevance and measurable impact across platforms.
ADVERTISEMENT
Brand Marketing
Storyboard18 Creativity Awards 2026: Swiggy, Nestlé, HDFC, Flipkart, Puma, Lahori Zeera take center stage
Brand Makers
Key takeaways from Global Pioneers Summit 2026: Why trust, storytelling and attention will define India’s next decade
Brand Makers
From Flipkart to Swiggy, winners of Storyboard18 Awards 2026: See photos (Part 1)
Brand Makers
Storyboard18 Awards 2026 winners in pics: Fevicol, KitKat, Swiggy (Part 2)
Special Coverage
SAC 2026: Why Piyush Pandey remains the North Star for India’s evolving creative landscape
Brand Makers
Puneet Chandok welcomes Microsoft executive Judson Althoff to India amid AI push
Digital
After IPL buzz, Uday Kotak urges India Inc to match global ambition as Alphabet raises $80 billion
Digital
Pine Labs wants to turn payments data into India’s next marketing goldmine
Trending News
Disney AI executive sparks debate after calling chatbot his “son” in personal posts
Digital
BofA sees AI reshaping Indian IT services as OpenAI, Anthropic drive next phase of global tech spending
