Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
The chatbot market is expected to grow from $10.32 billion to $29.5 billion by 2029.
With over 987 million people using AI chatbots worldwide, they’ve become essential in everyday tasks, from answering customer inquiries to supporting HR functions.
This article covers the latest insights on AI chatbots, including their usage, adoption, and key statistics.
While there is no official number of how many AI chatbots exist, it is assumed that thousands and thousands of them already exist, including custom ones.
Today, over 987 million people use AI chatbots for various tasks. There’s a chatbot for almost every online task, but some, like ChatGPT, have gained the most attention.
ChatGPT dominates the AI chatbot market share with 81.85%, using it globally (as per the data recorded in November 2025).
The second most used Chatbot in the world is Perplexity with 11.05% market share.
The following table displays a list of the AI chatbots market share worldwide:
If we take a look at data from the United States, ChatGPT still has the biggest market share of 78.79%, followed by Microsoft Copilot at 8.39%.
Similarly, in Europe, ChatGPT again holds the largest AI chatbot market share with 83.76%.
In short, ChatGPT remains the most used AI chatbot globally.
Source: Statscounter
In 2024, the Chatbot market size reached $8.7 billion.
In addition, the Chatbot market size is expected to grow at 29.6% CAGR, potentially reaching $28.95 billion in 2029.
(The Business Research Company)
Better personalization, industry-specific chatbots, business integration, HR and recruitment applications, and stronger security drive this growth.
Major trends include AI and machine learning advancements, voice-based chatbots, omnichannel support, improved user personalization, ethical AI practices, and seamless integration with virtual assistants and smart devices.
ChatGPT is the most used AI chatbot worldwide by traffic, gaining 5.844 billion visits.
Gemini ranks second with 1.351 billion visits globally.
Here are the most used AI chatbots by traffic:
Source: SimilarWeb
Did you know? People have used Character.AI to create more than 16 million different chatbots.
AI chatbots are increasingly used in the workplace and are automating many tasks currently done by humans, including customer service, data entry, and scheduling. While some jobs are being lost, new jobs for chatbot developers and trainers are being created. Chatbots are also freeing up human workers to focus on more strategic tasks.
Let us take a close look at some figures that demonstrate how AI chatbots are affecting the state of employment globally:
Here is a table showing what citizens in the US think about AI and its impact on jobs:
ChatGPT has to be the #1 chatbot in the world. Since its launch in late 2022, it has taken the world by storm. You can use it for regular chatting and for various purposes like rephrasing, grammar checking, playing games, copywriting, and so on.
Here are some of the amazing statistics associated with the chatbot:
Google Bard is rebranded as Gemini, combining the features of both Bard and Deut AI.
Google Gemini is ChatGPT’s top competitor and is arguably the second most used Chatbot in the market. It implements the LaMDA (Language Models for Dialog Applications) conversation technology.
In this section, we will take a look at some interesting facts and figures about Google Bard.
Chatbots are rapidly shaping the future of business and customer interactions. The Chatbot market is expected to grow from $10.32 billion in 2025 to $29.5 billion by 2029.
With over 987 million people using AI chatbots, these tools are becoming essential in businesses worldwide. By 2027, 25% of companies will depend on chatbots, which are already handling 70% of customer conversations.
Additionally, chatbots can help businesses save up to 2.5 billion working hours. As AI and machine learning continue to advance, chatbots are set to play an even more central role in improving business efficiency, customer engagement, and overall productivity.
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