Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
UNSW is exploring the potential of Scout, an experimental, AI-powered chatbot designed to transform the student experience at the University.
Scout serves as a single point-of-contact that provides quick and reliable answers to a wide range of enquiries related to student life, learning and wellbeing.
Currently being piloted in T3 2024 across several courses in the Arts, Design & Architecture, Engineering and Science faculties, Scout aims to address common pain points for students.
Scout can assist with many aspects of a student’s daily life. Drawing on trusted UNSW data sources, the technology can offer guidance on general enquiries about UNSW, support services, events and activities, as well as advice on where to go for financial or health concerns.
By addressing these significant aspects of the student experience, Scout aims to free up time for students to focus on their learning journey and personal wellbeing.
As a student’s go-to source for everyday support, Scout offers:
Scout also has the potential to provide significant advantages for UNSW staff, including:
Although still in the early experimental stage, Scout has the potential to become a foundational part of the future of AI at UNSW, advancing workstreams 1, 3 and 8 of UNSW’s Education Technology Roadmap 2024–2028.
Your feedback and insights are invaluable in shaping these tools to best meet the needs of our staff and students. If you are interested in collaborating or getting involved in the pilot phase of these AI innovations, please:
