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Three Functions Including Tax Law Consulting and Deduction Guidance Applied to Payroll Outsourcing Service
Human Consulting Group (HCG), an HR tech company, said Tuesday it has launched a "year-end tax settlement artificial intelligence (AI) chatbot."
The year-end tax settlement AI chatbot was developed to process inquiries that surge during the year-end tax settlement season without delay. Users can resolve questions regardless of time and place. The chatbot offers three functions: year-end tax settlement tax law consulting, deduction item guidance, and system inquiries.
"Year-end tax settlement tax law consulting" is a function that interprets tax law according to each individual's situation. It provides practical alternatives to questions such as whether the child deduction is advantageous or disadvantageous for dual-income couples, how mid-year hires should submit withholding tax receipts from their previous employer, and whether a monthly rent tax deduction is available for those who have not filed a change of residence, lowering the possibility of missing income deductions.
"Deduction item guidance" reflects the income tax law and deduction standards that change every year, presenting legal information that users can easily find confusing and the required documents to be submitted for each item. This aims to prevent the disadvantage of failing to receive deductions due to missing documents or incorrect entries. "System inquiries" resolves function inquiries that arise during system use and document registration errors.
This year-end tax settlement AI chatbot is applied to HCG's payroll outsourcing service. Payroll outsourcing is a service in which dedicated experts verify and support payroll calculation, the four major insurances, and year-end tax settlement. With this launch, the chatbot handles basic guidance and tax law inquiries, while professional staff focus on complex tax verification and high-difficulty consultations.
"The year-end tax settlement AI chatbot is a strategic investment to advance our premium outsourcing service by combining payroll operation data accumulated over many years with conversational AI technology," said Hong Jeon-pyo, head of division at HCG. "As competition in AI HR and payroll services intensifies, we will innovate service quality with differentiated technological capabilities."
Original reporting by Kim Ji-won for Seoul Economic Daily.
AI-translated from Korean. Quotes from foreign sources are based on Korean-language reports and may not reflect exact original wording.
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