Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
NEW YORK — Google said Sunday that it is expanding the shopping features in its AI chatbot by teaming up with Walmart, Shopify, Wayfair and other big retailers to turn the Gemini app into a virtual merchant as well as an assistant.
An instant checkout function will allow customers to make purchases from some businesses and through a range of payment providers without leaving the Gemini chat they used to find products, according to Walmart and Google.
The news was announced on the first day of the National Retail Federation’s annual convention in New York, which is expected to draw 40,000 attendees from retail and technology companies this week. The role of artificial intelligence in e-commerce and its impact on consumer behavior is expected to dominate the three-day event.
“The transition from traditional web or app search to agent-led commerce represents the next great evolution in retail,” John Furner, Walmart’s incoming president and CEO, said in a joint statement with Google and Alphabet CEO Sundar Pichai.
Google’s new AI shopping feature works this way: If a customer asks what gear to get for a winter ski trip, for example, Gemini will return items from a participating retailers’ inventory.
In the case of Walmart, customers who link their Walmart and Google accounts will receive recommendations based on their past purchases, and any products they decide to buy via the chatbot could get combined with their existing Walmart or Sam’s Club online shopping carts, according to the statement.
OpenAI and Walmart announced a similar deal in October, saying the partnership would allow ChatGPT members to use an instant checkout feature to shop for nearly everything available on Walmart’s website except for fresh food.
Google, OpenAI and Amazon are all racing to create tools that would allow for seamless AI-powered shopping by taking chatbot users from browsing to buying within the same program instead of having to go to a retailer’s website to complete a purchase. The race between OpenAI and Google has heated up in recent months.
Before the recent holiday shopping season, OpenAI launched an instant checkout feature within ChatGPT that allows users to buy products from select retailers and Etsy sellers without leaving the app.
San Francisco software company Salesforce estimated that AI influenced $272 billion, or 20%, of all global retail sales in one way or another during the holiday shopping season.
Google said the AI-assisted shopping features in Gemini only would be available to U.S. users initially but that it planned to expand internationally in the coming months. Shoppers initially only can make payments through the cards linked to their Google accounts but soon will be able to make purchases using PayPal, the company said.
The aim of deploying chatbots in e-commerce is to make it easier for people to find what they’re looking for. Instead of entering search terms and keywords, they can type or use voice dictation and refine their searches through a conversational back-and-forth. Tech companies are also rolling out “AI agents” that are a step beyond today’s generative AI chatbots, though their ability to buy products on behalf of consumers is still limited.
“I’m under no false belief that there’s going to be a snap of the finger and then all of a sudden, agentic commerce is going to get everywhere,” Mike Edmonds, PayPal’s vice president of agentic commerce and commercial growth, said at Sunday’s convention. But he cautioned retailers against taking a wait-and-see approach.
Shopify founder and CEO Tobi Lutke told a small group of reporters last Thursday that many people like the experience of “having a personal shopper who really gets them, understands them and can fit something in your budget,” but Shopify also wants to make sure it doesn’t “over automate.”
“The person, the shopper, is in charge, and they can make the final call, but also we make it so that people find the perfect product for themselves,” he added.
Walmart’s Furner said Sunday that the largest employer and retailer in the U.S. is trying to “close the gap between I want it and I have it” with the help of AI.
He and Pichai announced from a stage at the National Retail Federation conference that Walmart plans to expand drone delivery service to 150 more stores in partnership with Wing, a division of Alphabet. The addition will bring Walmart’s drone delivery locations with Wing to 270 by 2027, stretching from Los Angeles to Miami, the companies said.
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