Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
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Photo Credit: Expedia has released a chatbot powered by generative AI. Getty Images / kitzcorner
Expedia Group is the biggest player in travel to have publicly released a chatbot tool powered by ChatGPT. This is just the beginning, and if any anyone has the resources to really see what this tech can do in travel, it would be companies like Expedia.
Expedia has released the first version of a travel planning chatbot powered by ChatGPT on its mobile app.
This is the first major online travel agency in the West that has released this type of tool. Trip.com, based in Singapore, released a chatbot earlier this year.
Expedia users can now use the tool — a separate chatbot from the virtual agent that the app has already had — to help during travel planning by asking general questions about a destination or trip ideas. (See a demo.)
The tool automatically saves hotels that the chatbot recommends. The user can then go to the “Trips” tab within the app and click on the saved items to check availability for booking. The tool does not yet offer specific real-time information about details like pricing and events.
This tool is in addition to the Expedia plugin for ChatGPT that OpenAI announced last month. The plugin is accessible to some users through the ChatGPT websi
Curated by Dennis Schaal
Executive Editor
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Tags: artificial intelligence, expedia, mobile apps, online travel agencies, online travel newsletter, openai
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