Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
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Pew Research Center finds 51% of Americans say no, cite lack of interest – not know-how – as the top reason
If you thought everyone was into chatbots, think again: about half of US adults never use the AI tools, and most have no interest in starting.
According to Pew Research Center, older adults are the least likely to use chatbots, with roughly three-quarters of those aged 65 and older saying they never use them.
That may be expected, yet more than half (58 percent) of adults aged 50 to 64 don’t use them either. Those aged 18 to 29 use chatbots the most, at 66 percent, however even a third of them say they never do. About four in ten under 50 report not using them at all.
Across all adults, 51 percent are chatbot refuseniks, so users are – just barely – the minority.
Pew asked non-users to choose from five possible reasons. Six in ten cited simple lack of interest as a major factor, followed by the more familiar concerns of data privacy and the accuracy of chatbot answers.
Some Reg readers might suspect older people avoid chatbots because they lack tech-savviness, but fewer than a third cited not knowing how to use them as a major reason.
The authors of the survey also found fewer than one in five worried about what others might think of them for using the technology, so social stigma isn’t the deterrent either.
Adoption also differs by race and ethnicity: non-users are more likely to be white, black or hispanic than Asian, according to Pew’s survey.
The AI dodgers don’t look ready to budge. Two-thirds (67 percent) say they’re unlikely to use the technology in the next 12 months, including 40 percent who say they’re not at all likely to change their mind.
Another 12 percent are unsure, and just 5 percent of non-users think they’ll probably try a chatbot over the next year.
Perhaps abstainers were put off by a bad experience, such as Microsoft’s notorious racist chatbot Tay a decade ago. Or something more recent, like the Trump administration’s official America.gov service, which at the time of writing still displays a hotdog if you type that into the prompt. ®
Pew Research Center finds 51% of Americans say no, cite lack of interest – not know-how – as the top reason
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