Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
Upgrading Intelligent Administrative Services Integrating Voice Dialogue and 3D Characters RAG Technology Blocks 'AI Hallucinations' Real-Time Guidance on City Affairs
The Busan Metropolitan Government is rolling out "AI Bugi News," an intelligent chatbot service powered by generative artificial intelligence. Citizens are expected to easily access information on city affairs through everyday conversational interactions.
Busan said it will operate the policy guidance service "AI Bugi News" through the city's official website starting on the 26th. The service upgrades the existing text-based chatbot by combining real-time voice dialogue with 3D character technology.
When users ask questions in natural language such as "Tell me today's city news" or "Tell me about events this weekend," they receive answers through the voice of Bugi, the city's communication character. On the service screen, Bugi, rendered as a 3D character, displays various facial expressions and movements depending on the context of the question.
Notably, the service also features a voice dialogue function based on the Busan dialect. The city expects this to provide a sense of familiarity to local residents while offering users from other regions an opportunity to experience Busan's distinctive culture.
The service incorporates the latest generative AI technology. The city has trained administrative information closely tied to citizens' daily lives β including the latest press releases, the Busan City Bulletin, and major policies β on a GPT-5.2-based large language model (LLM), and adopted retrieval-augmented generation (RAG) technology to improve the accuracy of responses. The measure aims to reduce so-called "hallucinations," in which AI generates information that differs from facts, and to provide reliable information on city affairs.
Accessibility and convenience have also been enhanced. The city has built a responsive web and mobile app environment so that the service can be used with optimized screens across various devices, including smartphones, tablets, and PCs.
The city explained that prior to the service launch, it conducted on-site tests with citizens and received positive responses regarding the voice dialogue function and the 3D character service.
"AI Bugi News is a new digital administrative service designed to communicate with citizens more easily and conveniently," Busan spokesperson Oh Mi-kyung said. "We will continue to actively utilize AI technology to expand smart administrative services that citizens can tangibly experience."
Original reporting by Busan=Cho Won-jin for Seoul Economic Daily.
AI-translated from Korean. Quotes from foreign sources are based on Korean-language reports and may not reflect exact original wording.
π§Listen to AI PRISMΒ·AI PRISM
Samsung's Bonus Precedent, "Korea Premium" Pitch in London, CXMT Threat to DRAM | May 20 2026
Securities Daily
π WAN-IFRA APAC Gold β Best AI-driven News Product
Seoul Economic Daily (Commentary)
The Editorial Board (Opinion)
the Editorial Board (Opinion)
the Editorial Board (Opinion)
Kim Jeong-gon (Commentary)
An independent data project
Your chart, luck cycles, todayβs flow, wealth, career, and ideal match β from one date of birth.
Saju Β· sedaily.ai
A live, cap-weighted view of every KOSPI and KOSDAQ sector, with same-day Korean reporting distilled by company β built for foreign investors, correspondents and analysts who need to scan Korea before the next session.
An English-first interactive map of Samsung, SK, Hyundai, LG and Lotte β built for foreign investors, correspondents and analysts. Korea translates companies into English. We translate the families behind them.
Copyright β Sedaily, All right reserved
