Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
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This article discusses how organizations can create customer experiences using AI through a modern communication hub. With the increasing demand for personalized content, dynamic interactions, and sophisticated conversations across all communication channels, organizations need to transform their customer experience workflows to improve loyalty and operational efficiency. The article explores how to build a modern communication hub powered by AI using open-source code examples that integrate SMS/MMS and WhatsApp services with GenAI capabilities. This enables organizations to create innovative AI-powered customer experiences with a rapid proof of concept without disrupting existing systems. The solution combines Vector Databases and Retrieval Augmented Generation (RAG) to reorganize knowledge in a single system and query it through natural language conversations with chatbots or virtual assistants.



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