Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
One may question OpenAI around several aspects of its existence and journey but there’s one aspect that generates consensus among its proponents and opponents. The sense of FOMO that they’ve brought in the world of Big Tech. How else can one explain Anthropic’s Claude for Healthcare launch, barely days after ChatGPT Health came calling?
Industry veterans have repeatedly spoken about half-assed efforts being propagated in their rush to hit the marquee, but tech giants hate to lose, even if it means bringing out products that aren’t ready for interfacing with the general users. Users may recall early AI chatbot stories of users being told to use glue to keep pizza dough binding.
For what it is worth, Anthropic took a full five days after ChatGPT launched its health story to provide its own version of tools for healthcare providers, payers and patients. Claude for Healthcare comes three months after they launched Claude for Life Sciences. This time round the company appears to have brought in more sophistication than its rivals.
In a blog post, Anthropic describes the latest effort as “a complementary set of tools and resources that allow healthcare providers, payers, and consumers to use Claude for medical purposes through HIPAA-ready products.” Additionally, it connects Claude to more scientific programs such as clinical trial management and regulatory operations.
“These features build on top of major recent improvements we’ve made to Claude’s general intelligence. These improvements are best captured by evaluations of Claude’s agentic performance on detailed simulations of medical and scientific tasks, since this correlates most closely to real-world usefulness.”
Looks like Anthropic has stolen a march, however temporary, over ChatGPT whose healthcare product appears focussed on patient-side chat experience. Maybe, this is where Anthropic’s agentic AI skills are coming to the fore.
Claude’s connectors provides AI access to platforms and databases that could speed up research processes and report generation activities for both payers and providers.
The connectors would speed up prior authorisation reviews which involves doctors first submitting additional information to an insurance provider to see whether it would cover a medication or treatment. Anthropic CPO Mike Krieger says clinicians often report spending more time on documentation and paperwork than on actually seeing patients.
And this is where Anthropic appears to have scored a march over its rivals. It has automated a series of administrative tasks that do not require specialized training and expertise but is nonetheless critical to the healthcare delivery process. This is quite at variance from what OpenAI has sought to do, claiming that their product was catering to the 230 million weekly users who sought health information via ChatGPT.
Looks like Anthropic has taken the smarter route to integrating AI to the healthcare sector. We know how ChatGPT is facing lawsuits over instances of self-harm by teen users engaged in open conversations with the AI chatbot. More recently, we had the Guardian reporting of how Google was doling out misinformation on some healthcare queries through its AI summaries. For now, it looks like Google has removed AI summaries, says TechCrunch.
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