AI’s next smart move might be scrapping the chatbot – The Business Times

Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
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Conversational artificial intelligence simply introduces too much risk and unpredictability
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FOR three years, chatbots have been the face of generative artificial intelligence (AI).
Type anything in them to get a personalised response, which morphs into a seemingly magical dialogue with a machine.
While that conversational interface may seem the best way to harness large language models, some companies are starting to ditch chatbots, worried about liability and loss of control.
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