Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
Photo Credit: Pictured: Airbnb CEO Brian Chesky during a video call at the 2024 Skift Global Forum Skift
Airbnb’s Brian Chesky is close to OpenAI CEO Sam Altman, but that doesn’t mean that Airbnb will necessarily distribute its inventory through Altman’s ChatGPT.
Airbnb CEO Brian Chesky said during the company’s second-quarter earnings call Wednesday that it is still “feeling out” the possibility of working with the big AI chatbots like ChatGPT, which he called “an incredibly compelling product.”
“We’re certainly open to” integrating with major AI Chatbots, which could be a source of lead generation for Airbnb, Chesky said.
Unlike Booking.com, which has partnerships with OpenAI, Amazon Web Services and Microsoft and sees generative AI chatbots as a new distribution channel, Airbnb has made no decisions yet about selling stays, Services or Experiences through major AI assistants.
Airbnb CEO Brian Chesky stated that the company is considering partnerships with major AI chatbots such as ChatGPT but has not yet committed, differentiating its approach from competitors like Booking.com. Chesky emphasized that AI chatbots are not poised to replace Google as a distribution channel in travel, mainly because of the nature of Airbnb’s unique inventory and technology models. Airbnb has begun integrating AI into its customer service and plans to expand its use of AI in travel search, aiming to become an ‘AI-first application’ over the next few years.
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