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REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Pre-travel | Robotics & AI // Jan 2019

AirAsia has unveiled a website and mobile app facelift, including a chatbot named AVA (AirAsia Virtual Allstar) powered by artificial intelligence (AI).
The updates have been designed with the passenger in mind, and are aimed at delivering a more seamless, user-friendly experience to the airline’s website, airasia.com, and the app’s 3.3 million monthly active users, from bookings to browsing for deals to online shopping and customer support.
The new features include:
Aireen Omar, Deputy Group CEO, Digital, Transformation and Corporate Services, AirAsia, said: “We are excited to welcome the new year with our new-look website and app that features AI and boasts a better, faster, more intuitive experience. We are always working to enhance our guest experience, and we will be adding more mobile app features in the months to come so it is no longer just a flight booking platform, but your complete travel companion. We encourage new users to download the app for free from the App Store or Google Play to experience these features for themselves.”
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