Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
Amid ever-expanding federal and state regulation for senior care and senior living operators, a new chatbot joins the latest wave of software aimed at helping with compliance concerns.
The free tool’s artificial intelligence is trained strictly on policy and procedure materials, said Kevin Goedeke, its creator.
The unnamed chatbot, developed by Goedeke’s company, NHA Stand-Up, is both less prone to “hallucinations,” or misinformation, and more relevant to the long-term care industry, which produces an inordinate amount of documentation, Goedeke said.
“The sheer volume of regulation out there is a big challenge for operators,” Goedeke told the McKnight’s Tech Daily Friday. “It’s ever-changing: you get used to doing something one way, and rules might change or get added to. You gotta find the answers you need quickly.”
Some examples the chatbot could assist with include compiling a quality assurance plan or identifying an operation’s gaps in regulatory compliance, Goedeke suggested.
Almost all AI tech aimed at the senior living and care sector, including the chatbot from NHA Stand-Up, are billed as easing the more rote, burdensome workloads off staff without replacing the “human” element or taking away jobs.
In addition to Goedeke’s chatbot, another company, Clearpol, is building AI-enabled tools designed to be an administrative “co-pilot” for senior living and care staff, Clearpol’s CEO told McKnight’s last month.
Other compliance tools are part of software suites geared toward long-term care, such as ActualMeds’ recently released service, InConcert, which is designed to assist with new rules based around medication management.
Although NHA Stand-Up’s chatbot is in its “beta” phase, the goal is to add new material such as life safety regulations to its learning database, Goedeke said, adding that he’s still tweaking the tool behind the scenes.
“We want to get feedback from people who’ve played around with it,” Goedeke said. “We want to see whether people got what they needed. But anytime you have a tool that can look at thousands and thousands of documents in an instant and bring forward summaries, that will be extremely valuable to our industry.”
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