AI chatbots face scrutiny in mental health sector – FOX5 Vegas
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LAS VEGAS (FOX5) — As more people turn to artificial intelligence for mental health support, some states are cracking down on its use.
Earlier this year, Nevada passed a law restricting the use of the technology in mental health services and public schools.
“You can use it for note-taking. You can have AI-based technologies to help you check medication interactions,” said Dr. Sid Khurana, medical director with Nevada Mental Health.
There are dozens of AI chatbots now available in the United States. These computer programs are designed to simulate conversation with human users through text or voice. They include OpenAI’s ChatGPT, Talkspace and Woebot Health.
Khurana said AI should never replace a professional.
“It does not know you, it does not know your nuance, it does not have the ability in an empathetic way to connect with you and give you what you actually need in an evidence-based treatment fashion,” he said.
At least 38 states have addressed the use of AI.
“My biggest concern that I’ve been seeing is when we do have companies coming out with just chatbots, they’re basically advertising these as a therapist in your pocket, and they’re not,” said Dr. Sarah Hartzell, regional coordinator for BeHERE NV.
Anyone using an AI program should ensure their health information is protected and understand where the program is obtaining its information.
“Published evidence from NIH, other peer-reviewed studies—where is the information coming from?” Khurana said. “If a person knows how to differentiate one from the other, then it is great.”
The state has created a Technology Governance Committee that plays a key role in developing Nevada’s AI policy.
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