Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
Chatbots powered by artificial intelligence will face a crackdown in the UK amid growing concerns they are not covered by the law.
Technology Secretary Liz Kendall admitted the Online Safety Act does not cover AI chatbots after tasking her officials with finding gaps in the law.
The Cabinet minister told MPs she will bring in new legislation if needed to ensure they are covered by the law.
Several parents have alleged their teenage children have taken their own lives after engaging with AI chatbots.
Californian couple Matt and Maria Raine are suing OpenAI over the death of their 16-year-old son Adam, accusing its chatbot, ChatGPT, of encouraging him to take his own life.
Chatbots are AI-powered virtual assistants which attempt to mimic human conversations.
The Online Safety Act forces tech firms to make sure kids cannot access harmful or illegal content, including in relation to self-harm, suicide, eating disorders, extreme violence and dangerous online challenges.
Under the media regulator’s codes, online sites must introduce robust age verification tools – including facial scans, photo ID and credit card checks – to stop underage kids accessing things they shouldn’t, such as pornography.
Giving evidence to the Science, Innovation and Technology Committee today, Ms Kendall said: “I am really looking in detail about generative AI and on the chatbots issue, I just wanted to tell the committee that I did task officials with looking at whether there were gaps, whether all AI chat bots were covered by the Act.
“My understanding from their work is they aren't. I am now looking at how we will cover them, and if that requires legislation, then that is what we will do.”
She said she would also ask media regulator Ofcom – which ensures tech firms follow the UK’s online safety laws – about its expectations for chatbots that are covered by the law.
In the new year, Ms Kendall said she will be hosting an event with children’s charity NSPCC “looking at the issues around AI and kids and keeping them safe online to see what more we need to do”.
The Government will also be launching a public education campaign in Yorkshire and the Midlands about parents talking to their kids about the risks online, including with AI chatbots.
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