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MONTGOMERY COUNTY, Pa. (WPVI) — Montgomery County is using a new artificial intelligence-powered chatbot to help voters navigate the election process and get information in more than 70 languages.
The chatbot, called "MO," can answer questions about polling locations, mail-in ballots, mapping, and replacement ballots. It is available around the clock through the county's voter services website.
County Commissioner Neil Makhija said the tool comes as the county's election office is handling about 1,000 calls a day with a staff of more than 30 people.
"There is so much misinformation out there about elections that it's important for people to be able to get fast and accurate information from a source they trust, in this case, our County Board of Elections," Makhija said. "So, that's the reason we're doing this: to make sure we get good information out there to everyone who needs it."
The chatbot is designed to provide election information, not political recommendations, and will not tell voters which candidates to support.
Residents can access "MO" through Montgomery County's voter services website.
