Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
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Faced with creative bottlenecks, inefficient supply chains, and rising consumer expectations, fashion brands are seeking smarter solutions. McKinsey estimates that generative AI could boost operating profits in the fashion, apparel, and luxury sectors by up to $275 billion by 2028.1
Explore the top 11 use cases of AI in fashion to help fashion brands cut costs, increase personalization, and operate more sustainably.
AI agents are becoming central to fashion eCommerce as retailers work to reduce returns, improve sizing accuracy, and offer more personal shopping experiences.
Instead of relying on basic filters, these agents learn a shopper’s body shape, preferences, lifestyle, and context to provide tailored styling suggestions, simulate try-ons, and help build a shopper’s wardrobe. Many fashion companies are developing multimodal systems that function more like ongoing style assistants than traditional recommendation engines.
Real-life example: DressX Agent
DressX has introduced DressX Agent, an AI-powered digital fashion platform that lets users create personalized avatars from a selfie, virtually try on outfits, and shop from over 200 luxury brands and more than one million products.
Blending AI styling tools, an interactive marketplace, and LLM-powered search, the platform aims to reduce returns and improve product discovery by enabling instant outfit creation and retailer checkout.
Figure 1: DressX AI twin for fashion example.2
Real-life example: Daydream’s Style Passport
Daydream, a fashion AI shopping startup, aims to overhaul the outdated, impersonal eCommerce experience with an agentic, chat-based shopping interface.
Users enter preferences into a “Style Passport” and interact with AI models specialized in fit, fabric, silhouette, and occasion to receive personalized recommendations across 8,000 brands and 200 retail partners.
Daydream vertically tuned AI guides discovery, refines choices, and evolves with user behavior, while upcoming social features will let shoppers share and remix collections.3
The circular economy in fashion has received a major boost from AI. Modern resale and secondhand fashion platforms now rely on AI for:
Real-life example: The RealReal’s Shield and Vision
The RealReal’s AI tools Shield and Vision are used to identify fake items. Shield prioritizes which items need human review, while Vision uses image recognition to flag potentially fake products.
These tools, trained on the company’s extensive product database, complement human authenticators and have helped identify over 200,000 fakes since 2011. The company is also exploring the use of generative AI for personalized shopping experiences.4
AI-generated virtual influencers are now essential tools in fashion marketing and digital storytelling, with brands creating custom avatars to represent niche customer personas.
Real-life example: Lil Miquela
Lil Miquela is a virtual influencer created by the tech startup Brud.
Blending fiction and reality, Lil Miquela has worked with top brands like Prada, starred in ad campaigns, and even released music. Her rise highlights how virtual identities are reshaping celebrity culture and marketing, especially in the context of the metaverse and digital-first engagement.
Figure 2: Lil Miquela attending a fashion event by Prada.5
With rising social expectations for equity and representation, brands are using AI to audit inclusivity across visual and written content:
Real-life example: Microsoft Advertising with Shutterstock
Microsoft Advertising has expanded its integration with Shutterstock, enabling all advertisers to access over 360 million high-quality, royalty-free images directly within the platform.
A new feature, “people filters,” enables users to quickly find images based on attributes such as gender, ethnicity, age, and group size. These tools are designed to promote authentic representation, which Microsoft research shows increases brand trust, loyalty, and purchase intent.
Advertisers who use inclusive and representative visuals saw higher click-through rates and stronger customer resonance. Microsoft encourages the use of realistic and diverse imagery that reflects the identities of its audiences, ultimately supporting better campaign outcomes and a faster time to market.6
The integration of generative AI into fashion presents significant opportunities for brands to innovate and optimize.
Most companies in the fashion sector rely on manually designed clothing. However, creative AI can be an effective way to take over in situations like the pandemic, when people cannot work.
AI-enabled tools can create clothing designs using data such as images of the brand’s previous offerings or other designers’ work, customer preferences (color and style choices), and current fashion trends.
Check out the video below to see how the London College of Fashion is researching to find new ways to use AI for fashion design and production:
Here are the recent developments in design:
Real-life example: S.Oliver Group with Fermat
A key challenge for the s.Oliver Group was aligning different stakeholders (design, production, marketing, and consumers). Previously, it was difficult to clearly convey how materials and styles would look in final products. Fermat helps bridge this gap by generating realistic fabric visualizations and experimenting with new ideas.7
With the platform, teams can:
The design process traditionally relies heavily on human intelligence, intuition, and historical trends. By leveraging AI algorithms, fashion brands can collect and analyze historical data from sources such as social media platforms, fashion blogs, and eCommerce platforms.
For example, machine learning models can process datasets of past collections, customer preferences, and fashion trends to generate actionable insights. Natural language processing (NLP) can also be employed to extract key trends from customer feedback, ad campaigns, and product descriptions published in outlets.
Here are the recent developments in design analytics:
Real-life example: Naratix’s Fashion Catalog Intelligence
Fashion Catalog Intelligence from Naratix automates the processing of fashion product data from existing feeds, spreadsheets, PDFs, and images. The system identifies and completes missing information, including sizes, fits, materials, and care instructions.
The aim is to enhance product visuals through image optimization, mood-based imagery, and virtual model rendering, and produce brand-aligned, search-optimized product descriptions without modifying live listings.8
Real-life example: The Muze Project by Zalando and Google
The German fashion platform Zalando and Google created the project Muze, which uses machine learning to create fashion designs. The model gathers data on customers’ favorite textures, colors, and style preferences by asking a series of questions to inform clothing design. The project created 40,424 fashion designs within the first month.
Currently, the apparel manufacturing sector mostly relies on manual production processes with questionable working conditions for the workers.9However, AI-enabled solutions are changing these trends by enabling automation in the apparel production sector.
AI can help workers overcome these ethical challenges by enabling automation. For instance, robotics can help automate tasks that are risky or prone to error in a manufacturing facility, thereby decreasing the workload and improving worker safety.
Computer vision technology is also used in fashion production to enable efficient quality assurance and predictive equipment maintenance, reducing machine downtime and ensuring operational continuity.
Some of the ways AI can support production are:
Here are the recent developments in fashion production with AI:
Real-life example: Sewbo
Sewbo is advancing garment manufacturing by automating the sewing process. Their approach involves temporarily stiffening fabrics with a water-soluble polymer to enable standard industrial robots to handle and sew materials.
This method allows off-the-shelf robots to work with various fabrics and sewing machines. The aim is to reduce costs, lead times, and waste in the apparel industry.10
Fashion trend forecasting is the process of predicting possible future fashion trends. Traditionally, fashion trend forecasters combine their knowledge, intuition, and historical data to predict future trends. However, measuring the accuracy of trend forecasts is difficult, and you can not know how accurate they are.
Trend prediction can also help reduce wastage in the fashion and clothing sector by designing clothes people actually want to wear. More accurate predictions can lead to leaner production and distribution cycles, reducing waste.
Here are the recent improvements to trend forecasting with AI:
Real-life example: Heuritech
Heuritech is a Paris-based fashion technology company specializing in AI-driven trend forecasting and demand prediction. The company utilizes advanced artificial intelligence to analyze over 3 million social media images daily, translating real-world visuals into insights for fashion and sportswear brands.
Their platform detects more than 2,000 fashion attributes, including prints, colors, fabrics, and specific product details, to quantify and predict consumer demand. This enables brands to optimize their collections, align products with market trends, and reduce overstock by producing items that resonate with consumers.11
AI-enabled technologies are widely used in fashion retail. Here are some of the recent developments in fashion retail with AI:
Back-office tasks in retail, such as invoice creation, can be automated through intelligent automation. AI-powered systems can process large volumes of financial and transactional data, generating accurate invoices without manual intervention.
This approach saves valuable time for retail staff by allowing them to focus on more strategic activities while also reducing errors and improving operational efficiency. Additionally, automating these repetitive tasks can reduce costs associated with manual processes, thereby supporting retail operations and boosting productivity.
Computer vision systems play a key role in automating critical retail operations, including:
RPA enhances retail efficiency by automating repetitive processes and providing smarter customer interactions. Key applications include:
Watch how H&M, one of the largest fashion retailers, leverages AI to improve its operations:
Real-life example: Amazon Go’s “Just Walk Out”
Amazon Go’s “Just Walk Out” technology eliminates the traditional checkouts. To shop at an Amazon Go store, customers need an Amazon account and the Amazon Go app installed on a supported smartphone. Upon entering, customers scan a QR code from the app at the entry gate, granting access and initiating the shopping session.
Inside the store, a network of cameras and sensors, combined with computer vision and deep learning algorithms, tracks the items customers pick up and return to the shelves. This system maintains a virtual cart for each shopper, accurately recording their selections without the need to scan individual products.12
With AI systems analyzing extensive customer data to increase customization, brands can now create experiences that cater to individual preferences while fostering customer engagement and loyalty.
Smart mirrors & fitting rooms: AI-integrated mirrors suggest alternative sizes, colors, and styling tips based on customer interaction.
Personalized marketing is essential to customer-centric strategies in the fashion industry, and AI tools play a pivotal role in its success. By analyzing vast datasets with purchase history, browsing behavior, and demographic information, AI can generate insights to craft highly tailored marketing efforts. Here’s how AI can help with personalized marketing:
Targeted recommendations:
AI algorithms analyze customer behavior to suggest products that align with individual tastes. For example, if a customer frequently browses for summer dresses, the system can recommend similar styles or complementary accessories.
On eCommerce platforms, personalized product suggestions appear on homepages or during checkout, increasing the chances of purchases.
Email campaigns:
AI-driven systems can craft personalized email recommendations based on a customer’s unique style, past purchases, or seasonal preferences. For instance, a brand might send an email highlighting new arrivals in a color that the customer frequently shops for.
Virtual try-ons:
Virtual try-on technology uses augmented reality (AR) to let customers try on clothes, makeup, and other products digitally. It replicates the in-store fitting experience, helping shoppers visualize items, make informed decisions, and experience a more engaging shopping experience.
Watch the video below to learn how The New Black AI Fashion Clothing Design’s AI system interprets fabric texture, body positioning, lighting, shadows, and fit to ensure that new outfits integrate into images. The system enables users to test fashion concepts, present collections, or produce high-quality content, delivering results that appear realistic and ready for production use.
Real-life example: Ask Ralph by Ralph Lauren
Ralph Lauren has launched Ask Ralph, an AI-powered shopping tool developed with Microsoft on the Azure OpenAI platform. It provides personalized outfit suggestions and styling tips drawn from Polo Ralph Lauren’s men’s and women’s collections.
Customers can ask questions such as “What should I wear to a concert?” and receive complete, shoppable looks that can be refined and purchased directly.
Key features include:
Figure 3: Ask Ralph example dashboard.13
Real-life example: Warby Parker
Warby Parker introduced a virtual try-on technology through its app. Customers can virtually try on different frames, and the website allows them to order up to five frames to try at home with free return shipping.
The app uses computer vision to analyze facial shape and skin tone, offering personalized fit recommendations to enhance the shopping experience.
Figure 4: Virtual try-on with Warby Parker.14
By integrating AI into their operations, fashion brands can achieve sustainability through smarter resource use, optimized supply chains, and waste reduction:
One of the biggest challenges in sustainable fashion is combating overproduction, which leads to excess inventory and textile waste. AI algorithms use predictive analytics to forecast consumer demand by analyzing historical data, social media trends, and market dynamics.
This reduces uncertainty, minimizes human error, and enables brands to produce what is likely to sell. By optimizing production, AI helps brands prevent overstocking, thereby reducing waste and mitigating the environmental impact of unsold inventory.
AI-driven systems enable the selection of sustainable materials by evaluating factors such as environmental impact, ethical sourcing, and cost-effectiveness. These systems can assess raw material options and recommend eco-friendly alternatives, such as natural fibers or suppliers with strong compliance records.
This process can ensure that brands align with responsible sourcing practices and meet the expectations of environmentally conscious consumers.
AI-driven systems can optimize production processes to minimize fabric waste. By analyzing data on production efficiency, material usage, and quality control, AI can identify areas where waste can be reduced.
This approach reduces the environmental impact of textile waste and also enhances cost efficiency for fashion brands. As sustainability becomes a core focus, these waste reduction strategies are crucial for balancing economic and ecological goals.
Emotion AI, also known as affective computing, is being applied to enhance emotional personalization in shopping:
Real-life example: VR fashion show research
Researchers developed a virtual reality (VR) fashion show experience integrated with emotion-tracking technology to assess and enhance user engagement. By analyzing participants’ facial expressions and physiological responses during the VR catwalk, the system provided insights into their emotional reactions.
This approach enabled the brand to tailor its virtual presentations, aiming to create more emotionally resonant and personalized experiences for viewers. Such integration of emotion AI in fashion showcases the industry’s move to leverage advanced technologies to deepen customer connections and refine marketing strategies.15
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