Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
Alexandra DeMatos
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Sep 1, 2026, 12:38 PM
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Updated
NJ Transit is rolling out a redesigned website, upgraded mobile app features and a new AI-powered chatbot as part of an effort to modernize its digital services and improve access to travel information for riders.
The changes align with Gov. Mikie Sherrill’s Rapid Action Plan for NJ Transit, which aims to improve customer transparency and modernize critical digital infrastructure.
According to a press release, the AI-powered chatbot, “Navvie,” will help customers quickly access trip-planning and travel information without having to navigate multiple web pages.
Beginning Tuesday, NJ Transit’s redesigned website will feature a simplified design for faster access to frequently used features, a modernized, mobile-responsive layout and a more streamlined trip-planning experience, among other updates.
On Sept. 9, the agency will launch an upgraded mobile app designed to improve reliability, service information, ticketing and trip planning based on customer feedback received after the release of the newly redesigned app earlier this year.
Navvie is launching as a pilot program and, depending on the results, may be integrated into the NJ Transit mobile app by the end of 2026.
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