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Finance
KT said on Aug. 31 it has been selected as the contractor for Woori Bank’s “AI chatbot and consultation bot rebuild” project and has begun system development.
The core of the project is to upgrade the infrastructure for Woori Bank’s chatbot and consultation bot, non-face-to-face customer consultation channels it currently operates. It will also link the AI-based financial consultation service “AI Banker” with AI agents to expand the scope of consultations and task-processing functions.
Woori Bank will use the project to improve the accuracy of identifying customer intent and strengthen the completeness of inbound consultations. It will also broaden the use of AI to outbound and branch consultations.
KT will apply its new “Agent Connector” solution to the project. Agent Connector connects different consultation channels and services, including chatbots, consultation bots, AI Banker and AI agents, and links customer consultation context and information.
This will allow customers to continue receiving services based on prior consultation content even if they move to another channel during the process. KT aims to create an “agentic AICC” environment that supports actual task processing for inquiries by linking with AI agents.
KT is building and operating AICC solutions for 4 of South Korea’s 5 major commercial banks. In this project, it plans to redesign Woori Bank’s chatbot and consultation bot system by combining its AICC build-and-operate experience and AI voice and conversational technology with Agent Connector.
Sun-woo Kim (김선우), head of Woori Bank’s AI Data Business Department, said, “We will reduce inconveniences customers experience during consultations and provide faster and more consistent financial services.”
Won-tae Kim (김원태), executive managing director and head of KT’s Public and Financial Business Headquarters in its Enterprise Division, said, “AI chatbots and consultation bots in the financial sector are evolving beyond simple inquiry guidance toward understanding customer needs and supporting actual task processing.” He added, “Based on our experience building and operating AICC in the financial sector and our AI technological capabilities, we will support Woori Bank’s customer consultation innovation.”
This content was produced with the assistance of AI and reviewed by our editorial team. You can read the original version in Korean here.
