Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
Oversee has introduced a conversational AI chat experience for travel management consultants within AgentSee, its flagship agentic AI product.
The feature is embedded within AgentSee’s Assist mode, which handles repetitive groundwork and supports requests involving bookings, exchanges, cancellations, fare rule checks and other travel workflows.
Assist reviews incoming requests, completes the initial research and brings the relevant decision points to the consultant.
Once the consultant provides instructions or approval, Assist takes over again, completing the next steps, such as a booking in the GDS or a change to an existing reservation.
Integrated directly into the servicing tools consultants already use, the AI chat allows them to review AgentSee’s work, ask questions, request changes and guide the next steps in plain language and in familiar conversational format they already know from AI tools such as ChatGPT.
“Travel consultants already know how to work with an AI chat interface, so we brought that experience into the tools they use every day,” said Oded Zilinsky, Chief Product Officer at Oversee.
“The goal is to make AgentSee feel familiar from the first interaction, while giving consultants a faster way to review the work, make changes and move a request forward.”
AgentSee supports two modes that work together across complex, multi-step travel servicing workflows. ‘Execute’ handles eligible servicing requests automatically from start to finish, while ‘Assist’ keeps the consultant involved when judgment, review or approval is needed, surfacing the relevant decision points through chat and carrying out the consultant’s instructions.
At the GBTA convention in Chicago this week, at booth 3428, Oversee also unveiled a full redesign of its platform bringing air and hotel reshopping, sourcing analytics and agentic AI reporting into one cleaner view.
This means that analytics and reporting for air and hotel reshopping, sourcing analytics and AgentSee now sit within one consistent interface.
oversee.biz
Watch our video interview with Sammy Basson, Manager of Customer Solutions, Oversee
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