Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
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Meghan O’Connor, a Quarles & Brady partner in the Health & Life Sciences Practice Group and co-chair of the firm’s Artificial Intelligence (AI) team, was quoted in a Part B News article about the challenges healthcare organizations can face when using AI chatbots to interact with patients.
The article centered on a case in which the state of Pennsylvania is suit the owner of character.ai, alleging the chatbot represented itself as a physician licensed in the state. The case is the most recent one highlighting the risks of using AI products in patient care.
O’Connor emphasized the importance of having a documented governance process when using AI. An excerpt:
Whatever you do, write it down. “Providers should be prepared to document AI governance practices that courts may view as markers of due care, including risk identification, testing, monitoring and human oversight across the AI lifecycle,” says Meghan O’Connor, partner with Quarles & Brady in Milwaukee. “Practice management should consider each generative AI use case as risk analyses opportunities, including to demonstrate data flows, whether PHI is used for training or inference, appropriate compensating controls and HIPAA security safeguards, and a functioning governance program.”
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