Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
TECHNOLOGY
Training AI chatbots such as ChatGPT to sound friendlier may lead them to make more mistakes, a study suggests.
Platforms that prioritised warmth were also more likely to tell people what they wanted to hear, especially if users expressed sadness.
For the study, experts at the Oxford Internet Institute at the University of Oxford generated and analysed more than 400,000 responses from five platforms; Llama-8b, Mistral-Small, Qwen-32b, Llama-70b and GPT-4o.
Researchers used a training process similar to what developers may use to make their chatbots sound friendlier, and compared how the original and modified platforms responded.
The study found that chatbots trained to sound warmer made between 10 per cent and 30 per cent more mistakes on topics such as medical advice and correcting conspiracy theories. They were also 40 per cent more likely to agree with a user’s false beliefs, particularly if the user expressed sadness or vulnerability.
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