Telstra’s board was drowning in data. An AI bot has changed everything – AFR

Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
If Telstra’s board members are struggling to remember the details of one of the telco’s many ongoing projects, or need a refresh on one of the areas discussed months ago among mountains of documents, they now have an AI bot to help them out.
The new artificial intelligence agent, built by the company’s joint venture team with tech services giant Accenture, has been in service in the company’s boardroom since February and is already earning its seat at the table, according to company secretary Craig Emery.
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