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Rhode Island task force outlines plan to expand AI use in government services
Apr. 7, 2026 at 10:12am
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A Rhode Island task force has released an action plan to guide the state’s use and development of artificial intelligence, with the City of Newport emerging as an early adopter. The city is leveraging AI-powered chatbots and virtual assistants to improve resident engagement and responsiveness at City Hall.
As governments at all levels seek to modernize and streamline public services, the adoption of AI-driven technologies represents a promising path forward. Newport’s pilot program aims to make it easier for residents to access information and get their questions answered, potentially serving as a model for other municipalities looking to enhance civic engagement through innovative digital tools.
The Rhode Island AI Task Force’s action plan outlines strategies to boost AI use in areas like healthcare, education, and government services. In Newport, city officials have already implemented an AI-powered chatbot to field inquiries from residents, drawing on a knowledge base of common questions and responses. The chatbot is designed to provide quick answers on topics ranging from parking permits to zoning regulations, freeing up staff time for more complex issues.
A state-level working group tasked with developing a strategic plan to guide the adoption and responsible use of artificial intelligence technologies across Rhode Island.
A coastal city in Rhode Island that has emerged as an early adopter of AI-driven technologies to enhance municipal services and resident engagement.
“We’ve had a lot of success with the chatbot so far, and we’re excited to explore how else we can use AI to make City Hall more accessible and responsive to our residents.”
— Jillian Finkle, Newport City Manager
The Rhode Island AI Task Force plans to monitor the progress of Newport’s chatbot pilot and use insights from the program to inform future recommendations for AI implementation in other municipalities across the state.
Newport’s embrace of AI-powered tools to streamline government services and improve civic engagement represents a promising model for how cities can leverage emerging technologies to better serve their communities. As more local governments explore similar initiatives, the lessons learned in Newport could help shape the future of AI in public administration.
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