Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
INVERCLYDE Council spent nearly £5,000 on its AI chatbot ‘Clyde’ since its launch last month.
The council website's new AI tool has been used 298 times since the service went live on Friday, March 13.
The total cost was revealed in a freedom of information request (FOI) made by the Telegraph.
A council spokesperson said the £4,500 spent on bot 'Clyde', including one-off initial deployment costs, is being funded through a ‘specific digital modernisation budget’.
It is being trialled for an initial two-year trial period ‘to gauge its impact.’
Inverclyde council spent £4,500 on the chatbot so far (Image: George Munro (photo on right))
Council leader welcomes AI to Inverclyde Council (Image: George Munro)
The spokesperson said the chatbot was launched to help users navigate its website.
They said: “Our website chatbot Clyde only launched three weeks ago and we are monitoring its performance and updating as required but we are generally pleased with how it is going.
“Clyde was introduced to enhance the experience for people using our website and complement our existing customer service options, including in person appointments, phone call enquiries, and questions via email, by answering questions 24 hours a day outwith office opening hours when staff are unavailable.”
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Inverclyde Council launches AI chatbot Clyde to give residents a helping hand
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The chatbot makes it easier and quicker for people to find information on the council website, according to the spokesperson. It can answer frequently asked questions, and ‘ultimately improves accessibility and inclusivity.’
It can signpost to a ‘variety of council and health and social care partnership (HSCP) services’ and to ‘partner organisations, including the third sector'.
The spokesperson added: “The launch of the chatbot is part of our ongoing digital transformation programme right across the council to modernise our systems and ways of working by utilising new and existing technologies to improve how we deliver services and enhance the user experience for the people of Inverclyde."
The service is covered by the council’s privacy policy. Conversational data is deleted after 12 months, and no personal information is requested or captured during the conversation.
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