Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
To streamline and improve customer service, technology and services provider Bosch launched a conversational artificial intelligence solution. The Beto chatbot was created using Oracle Digital Assistant, which enables automated, omnichannel interaction with company departments such as power tools, automotive, heating, precision livestock, and even job opportunities.
In addition to operating via both text and voice in Portuguese, Beto has the ability to transfer the conversation to a human agent when necessary, all integrated with Oracle B2C Services, with a variety of tools optimized for retail service.
The benefits offered by the partnership with Oracle have already yielded results. Beto has already recorded over 20 conversations and served over 40 customers, averaging 3 monthly contacts since its implementation in 2020. The company has seen a 40% increase in the number of calls received compared to the previous scenario, retaining 50% of conversations. In other words, half of Beto’s calls end with just his answers and no human assistance is required.
“The partnership between Bosch Brazil and Oracle demonstrates the power of integrating technologies like Artificial Intelligence and customer service. Beto (ODA) is here to provide our customers with a unique experience, giving them the power to choose which service channel they prefer to use for information,” says Ana Silva, MIS/BI supervisor at Bosch Service Solutions Brazil. The virtual assistant is available on multiple channels, including WhatsApp, Facebook Messenger, and the official Bosch website.
Oracle brought AI to Bosch, which was looking for a partner to embrace its strategy of developing a customized chatbot from scratch. It would gather key product information and interact with other areas of the company, providing fast, concise, and human-like service. Beyond this, choosing Oracle Digital Assistant allowed them to harness the power of AI to optimize operations, customer interactions, and overall growth.
The partnership between Oracle and Bosch in Brazil demonstrates the power of integrating technology and customer service, creating more efficient and satisfying experiences and further strengthening the Bosch brand in the national market.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
