Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
Many chatbot companies in Malaysia are addressing this challenge to assist businesses in automating most of their customer interactions.
We explained how and where a business chatbot can be implemented and provided 8 vendors that help companies obtain a chatbot in Malaysia.
Table features:
We gathered the top 6 chatbot companies that provide chatbots for businesses in the Malaysian market. We offer both a comparative table and a review of each vendor. While forming the table, we divided the vendors into 3 categories:
We used these criteria:
IBM Watsonx Assistant helps organizations deliver conversational experiences across multiple channels and devices. It supports both text and voice, making it suitable for customer service, internal help desks, and enterprise applications.
Pros
Cons
Azure Bot Service enables businesses to design, deploy, and manage chatbots using Microsoft’s cloud infrastructure. It integrates with major communication platforms and supports low-code solutions through Power Virtual Agents.
Pros
Cons
Yellow.ai is a global conversational automation platform offering solutions for enterprises to manage customer support, HR, and marketing interactions through chat and voice.
Pros
Cons
Verloop.io is a conversational automation platform used by customer-centric businesses to handle queries, manage leads, and provide 24/7 assistance through multiple channels.
Pros
Cons
We cannot provide user comments for the local companies as they are not listed on popular software review sites such as G2, Capterra, etc.
Chatbot Malaysia is a local chatbot provider agency in Malaysia. Although their initial service provided automation and digital marketing for small and medium enterprises, they now offer chatbot integration to companies, including local enterprises. They develop chatbots for many businesses, such as:
Chatbot Malaysia is developing business chatbots for messenger apps WhatsApp and Facebook Messenger.
GoPomelo is a digital transformation services and chatbot agency in Malaysia. It helps businesses build chatbots designed for customer service and commerce and connect with users on their websites, mobile apps, Google Assistant, Amazon Alexa, Facebook Messenger, and other popular platforms and devices.
Respond.io is a Malaysia-based omnichannel messaging platform that helps businesses manage customer interactions across WhatsApp, Facebook Messenger, Telegram, and web chat from a single dashboard.
Pros
Cons
DahReply is a Malaysia-based chatbot builder focused on automating business communication on social media, websites, and messaging platforms.
Pros
Cons
AirAsia’s “Ask Bo” manages tens of millions of customer inquiries across the web, mobile app, WhatsApp, and Messenger. It comprehends complex flight-change and refund requests, directing only the most challenging cases to human agents. Powered by ChatGPT through the Azure OpenAI Service, Ask Bo employs generative AI to create human-like responses and utilizes automated workflows for handling refunds, rebookings, and itinerary adjustments.1
Maybank & CIMB AI chatbots offer round-the-clock assistance for balance inquiries, mini-statements, fraud alerts, loan pre-approvals, and card controls through web and mobile platforms. Banks, including Maybank and CIMB, are incorporating generative-AI modules into their digital assistants, utilizing LLMs to understand intricate customer intentions and agentic APIs to perform actions like locking cards or starting disputes without needing human intervention.2
AIA Malaysia’s AI Talk Bots (“Alexis” & “Aisya”) reach out to policyholders for premium reminders, assist prospects in generating quotes, and manage straightforward claims from beginning to end. These bots utilize LLM-driven dialogue for engaging interactions and incorporate automated workflows that retrieve customer data, compute quotes, arrange virtual appointments, and record payments.3
In just five months, they conducted 350,000 engagements, a substantial increase from the previous annual total of 93,000 before AI implementation, with 79% of customers making payments within 24 hours.
Pos Malaysia’s support bot, “AskPos,” powered by ChatGPT, enables merchants and consumers to easily create shipment orders, track parcels, generate e-consignment notes, and obtain billing quotes through web chat and WhatsApp. Enhanced by ChatGPT, the internal chatbot provides more nuanced and context-sensitive Q&A along with proactive connections to track-and-trace APIs, transforming a complex multi-step portal process into an effortless chat experience.4
You can learn more about retail chatbots and conversational commerce from our articles.
Employees Provident Fund’s “ELYA” supports EPF members via web chat and WhatsApp, offering bilingual assistance in Bahasa Melayu and English. It handles inquiries about account balances, contribution history, early withdrawals, and appointment scheduling. Enhanced with a refined LLM front-end based on EPF’s FAQs, ELYA offers detailed human-like explanations and effective workflows to:
ELYA has diverted over 60% of routine inquiries, cut average response times by 75%, and increased self-service adoption by 40% in just six months.6
Malaysia Airlines’ “MHchat” allows passengers to search for, book, and pay for flights, check itineraries, and receive weather updates all through Facebook Messenger or the airline’s app. Powered by Google’s Dialogflow and enhanced with LLM fine-tuning, MHchat manages natural-language booking processes and utilizes agentic APIs for real-time seat availability, fare holds, and payment processing, effectively serving as a genuine “digital travel buddy.”7
You can check our travel chatbots and hospitality chatbots articles for more information.
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We follow ethical norms & our process for objectivity. This research is not funded by any sponsors.
