Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
The City of Palo Alto announced today the piloting of CityAssist, a new AI chatbot assistant on the City’s website, an additional 24/7 online tool to complement the City’s website search engine and to help residents find fast answers in over 70 languages.
Palo Alto’s CityAssist is powered by Citibot, a leader in AI solutions for local governments. Built to serve Palo Alto’s community, CityAssist will enhance access to information on local services, City capital projects, department information, programs and more. It will also adjust based on feedback received. Chat with CityAssist on desktop or mobile devices by visiting paloalto.gov and clicking the chat icon located in the bottom right corner of the screen. CityAssist greets users instantly through chat and guides them through their inquiry by reading through webpage, calendar event, and news article content from PaloAlto.gov. Share user experience to help retool and improve the service.
CityAssist is another AI resource that the City is thoughtfully implementing as a service to the community. Other AI services the City is using includes real-time City Council meeting translation and the largest Bay Area AI wildfire early detection sensor technology providing real time alerts to responders. Palo Alto City Library also offers AI workshops and support for the community using AI in daily life.
CityAssist reinforces the City’s commitment to constituent response and engagement as another resource for the community’s use complementing Palo Alto 311. In person support continues through the City Hall Lobby Help Desk and Virtual Help Desk located at City Hall at 250 Hamilton Ave. Contact the City by phone at (650) 329-2100 and email at citymgr@paloalto.gov.
Learn more about the City’s Lobby Services at www.PaloAlto.gov/lobbyservices.
Report a community issue at Palo Alto 311 at www.PaloAlto.gov/311. Chat with CityAssist at www.PaloAlto.gov.
About the City of Palo Alto
Palo Alto, known as the “Birthplace of Silicon Valley,” is home to 69,700 residents and nearly 100,000 jobs. Unique among city organizations, the City of Palo Alto operates a full-array of services including its own gas, electric, water, sewer, refuse and storm drainage provided at very competitive rates for its customers. The City of Palo Alto offers robust community amenities including 36 parks, 39 playgrounds, five community and youth centers, 41 miles of walking/biking trails and five libraries. The City also manages a regional airport and provides fire, police and emergency services. Palo Alto is an award-winning City recognized nationally as innovative and well-managed, one of a small number of California cities with a AAA bond rating. City services and performance also receive high marks from community members in the annual citizen survey conducted by Polco (previously National Research Center).
As the global center of technology and innovation, Palo Alto is the corporate headquarters and/or research facilities for many world-class companies such as VMWare, Hewlett-Packard, and Tesla. Home to Stanford University and a top-ranked public school system, Palo Alto also features beautiful and historic residential neighborhoods, vibrant shopping and retail districts. Palo Alto has a highly educated and culturally sophisticated citizenry that is actively engaged in making a difference both locally and globally.
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