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As informed by Techcrunch
Microsoft announced that its AI chatbot Copilot will no longer be available on WhatsApp after January 15. After that date, WhatsApp users will not be able to chat with Copilot through the messaging app unless they switch to Microsoft’s Copilot mobile apps or use the chatbot via the web version.
The company explained that it is removing Copilot from the popular app in order to comply with the updated WhatsApp platform rules announced last month.
At the same time, Meta-owned Messenger said it would no longer support the use of general-purpose chatbots via the WhatsApp Business API to service its customers; the resources are planned to be reserved for other types of business. This does not mean that companies will not be able to use AI to serve customers, but it will lead to the cessation of using WhatsApp as a channel for distributing AI chatbots, affecting companies such as Microsoft, OpenAI, Perplexity, and others.
OpenAI has already announced its intention to gradually wind down the integration with WhatsApp in January.
Unfortunately for Copilot users on WhatsApp, their chat histories will not be preserved when transitioning to the Microsoft platform, since access to the chatbot in WhatsApp was unauthenticated. Microsoft advises users who want to save conversations to export them using WhatsApp’s built-in tools by January 15.
These changes will affect the ability to use WhatsApp as a channel for distributing AI chatbots, while companies will be able to seek alternative ways to integrate AI into their service processes outside the messenger. For now, the primary services with continued support remain available via the mobile apps and web versions of the respective platforms.
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