Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
MORE
Taiwan News © 2025 All Rights Reserved.
/
Smart chatbot and virtual trip assistant drive digital overhaul at travel agency
Oct. 14, 2025 14:48
Lion Travel. (CNA photo)
TAIPEI (Taiwan News) — Lion Travel is transforming with AI-powered tools like its LiLi chatbot and “Lion Secretary” pre-trip assistant.
Lion Travel Chair Wang Wen-chieh (王文傑) is steering the initiative, which began in May with a big data and AI systems push, per CNA. The travel agency said its digital transformation strategy focuses on talent development and innovation.
LiLi, launched in January, offers 24-hour text-based customer service powered by large language models. As of last month, it has served over 90,000 users, resolving 30% of inquiries and reducing response times.
Virtual assistant Lion Secretary is being tested on Southeast Asian routes and will expand to other destinations next year. The system aims to support over one million travelers and improve itinerary planning through real-time recommendations.
Lion Travel’s smart Zhongxiao branch in Taipei, which opened in December with 24-hour self-service lockers, marked the start of its digital push, per Liberty Times. The branch serves as a testbed for new AI-enabled travel services.
The travel agency said Lili and Lion Secretary have generated over NT$30 million (US$975,000) in revenue. To reinforce its tech foundation, it plans to hire 60 additional IT professionals specializing in data engineering and machine learning.
Wang said the company’s long-term goal is to blend AI efficiency with human creativity, ensuring travelers enjoy smarter and personalized experiences in the AI era.
Taiwan eyes India’s drone market
Oct. 11, 2025 12:41
Taiwan’s exports hit NT$1.65 trillion in September
Oct. 9, 2025 19:47
AI demand drives Taiwan’s TSMC growth
Oct. 7, 2025 17:38
Taiwan university creates AI tool that improves speaking skills
Oct. 1, 2025 15:26
Taiwan to invest NT$500 million in AI models
Oct. 1, 2025 14:36
AI powers Taiwan’s TSMC push for efficient chips
Sep. 25, 2025 17:23
Taiwan’s Foxconn moves some manufacturing away from China
Registration for Taiwan's NT$10,000 cash handout starts Wednesday
Tropical storm likely to approach Taiwan next week
50 face losing Taiwan household status over China residency or passport
Taiwan seeks Philippine backing for non-red supply chains
Serum made by Taiwan scientists regrows hair in 20 days in mice study
Namewee investigated in connection with Taiwanese influencer suspected murder case
Taiwan faces growing tourist deficit
Taoyuan Halloween event surpasses 1 million visitors
Taiwan offers NT$600 gift vouchers to foreign layover travelers at Taoyuan Airport
Taiwan News, Staff Writer
