Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
INDIANA – Walmart, the world’s largest retailer, is partnering with OpenAI to let users browse and purchase items directly through the popular chatbot ChatGPT. This move is seen as an attempt to leverage AI to gain an advantage over rival Amazon in online shopping.
Walmart CEO Doug McMillon told CNN that the current online shopping model—a “search bar and a long list of item responses” — will be transformed by AI, offering a more personalized, multimedia experience.
The feature should launch this fall, offering a wide range of products from Walmart’s catalog, as well as clothing, entertainment, and food from third-party sellers. Items from Sam’s Club will be integrated shortly after.
The partnership utilizes OpenAI’s new “Instant Checkout” tool, which enables direct in-chat purchases. While OpenAI has similar collaborations with Etsy and announced upcoming ones with Shopify-powered companies like Skims, the deal with Walmart represents ChatGPT’s most significant shopping partnership to date.
For Walmart, the collaboration is a key step in advancing its AI strategy, which has trailed Amazon. Walmart’s personal shopping tool, Sparky, was launched in 2025, over a year after Amazon introduced its competing tool, Rufus.
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