Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
Artificial intelligence (AI) is no longer a futuristic concept; it’s rapidly changing our world, and Wake County is in a prime position to be a national leader in this technological transformation. With its exceptional educational institutions, a dynamic tech sector and proactive leadership, Wake County has all the ingredients to harness the power of AI to improve government services, drive economic growth, and enhance the quality of life for all its residents. The rapid adoption of AI tools like ChatGPT, which reached 100 million users in just two months, underscores the urgency for Wake County to embrace this technology and seize the opportunities it presents.
Wake County is already taking significant steps towards AI adoption. North Carolina State University’s College of Education is leading the way in integrating AI into education, equipping educators with the knowledge and skills to use AI effectively and ethically. The university also offers valuable resources and guidance for using AI in various fields, including communication and research. Wake Tech Community College is actively involved in promoting AI education and awareness, hosting events like the “Collective Conversation” to discuss AI’s impact on the workplace and its potential to create a more equitable hiring environment.
In the healthcare sector, Atrium Health Wake Forest Baptist has introduced an AI-based lung cancer prediction tool, while Duke University Hospital has implemented Sepsis Watch to identify the initial stages of sepsis. These initiatives demonstrate the potential of AI to improve healthcare outcomes and efficiency in Wake County.
While AI integration in North Carolina businesses is currently moderate, with only 5.1% utilizing it, this is expected to increase to 6.6% in the near future. Interestingly, businesses utilizing AI report no significant changes in employment levels, suggesting that AI is being used to augment human capabilities rather than replace jobs. Wake County is also piloting an AI School Safety Program, using advanced technology to detect security threats in schools.
Across the nation, local governments are leveraging AI to enhance public services and improve efficiency.
AI-powered chatbots and virtual assistants:
•     AI-powered chatbots are being used to provide 24/7 assistance to citizens, answering questions and providing information about government services.  In Morrisville, plans are being made for our own chatbot, Morris, which will focus on a more user-friendly customer experience with our new website and town services.
•     The US Army uses a virtual assistant, SGT STAR, on their recruitment website to answer public queries and guide visitors.
•     The Department of Homeland Security uses EMMA, a virtual assistant, to provide information and guidance on immigration services.
•     In Chicago, an AI-powered chatbot engages with city bus riders who want to report problems and share ideas for improvements.
Data analysis and decision-making:
•     The San Francisco Police Department uses AI to detect public safety threats and uncover links between seemingly unrelated incidents.
•     AI is being used to analyze large datasets to identify trends and improve decision-making in areas such as public safety, traffic management and resource allocation.
Specific examples from other states:
•     Ohio requires the Department of Medicaid to pilot a program using automation and artificial intelligence to provide program savings.
•     The Florida Legislature appropriated funds to the Department of Health for the development of an AI customer service solution.
•     West Virginia created a pilot program to incorporate machine learning, AI or other advanced technologies to assess state roads.
These examples illustrate the diverse ways AI can be used to create more responsive, efficient and effective government services.
AI is not only transforming government services but also driving economic growth in communities around the world. AI can be applied across various sectors to optimize processes, improve efficiency, and create new economic opportunities.
Global impact:
•     AI can help developing economies diversify by identifying sectors with growth potential based on their specialization in AI and existing industries. For example, Mexico could strengthen its manufacturing sector by investing in robot automation, while India could boost agricultural productivity through AI-powered agricultural technology.
Sector-specific applications:
•     In manufacturing, AI is used for predictive maintenance, optimizing logistics and improving supply chain management.
•     In agriculture, AI can be used to optimize farming practices, improve crop yields and support local farmers.
•     In emerging markets, AI can be applied to various industries, including tourism, finance and healthcare, to enhance customer experiences, improve service delivery, and increase access to essential services.
These examples demonstrate the potential of AI to drive economic growth and create new opportunities across various sectors.
Wake County is fortunate to have a wealth of resources that can support AI development and innovation.
Educational institutions:
•     North Carolina State University, with its expertise in AI research and education, is a key player. The university’s Center for Environmental and Agricultural Communication provides guidance on using AI in marketing and communication.
•     Wake Forest University School of Medicine has established the Center for Artificial Intelligence Research to advance AI applications in healthcare.
•     The North Carolina Department of Public Instruction offers AI resources and guidelines for educators, including webinars and online materials.
•     Wake Tech Community College plays a crucial role in workforce development, providing training and education in AI-related fields.
Other resources:
•     The “AI County Compass” toolkit from the National Association of Counties (NACo) provides valuable resources and guidance for local governments navigating AI implementation.
These institutions, along with the thriving tech companies in the Research Triangle Park, create a fertile ground for AI development in Wake County.
Potential benefits of using AI in Wake County
The potential benefits of AI for Wake County are numerous and far-reaching. AI can help the county:
By embracing AI, Wake County can create a more efficient, responsive, and innovative government that better serves its residents.
While the potential benefits of AI are significant, Wake County must also address the challenges associated with its implementation:
•     Workforce development: Ensuring that the workforce has the skills and knowledge to work with AI is crucial. This requires investment in education and training programs, focusing on key factors such as executive leadership, operations and data, technology, security, legality and risks, as highlighted by Marlo Gaddis.
•     Data privacy: Protecting the privacy of residents’ data is paramount. The county must establish clear guidelines and protocols for data collection, storage and use.
•     Ethical considerations: AI systems must be designed and used in a fair and unbiased manner. The county needs to address potential biases in algorithms and ensure that AI is used responsibly.
•     Digital equity: Access to AI technology and education should be equitable for all residents, regardless of their socioeconomic status or geographic location.
•     Public trust: Building public trust in AI is essential. The county needs to be transparent about how AI is being used and address concerns about job displacement and potential misuse. Wake County Commissioner Shinica Thomas emphasizes the county’s role in protecting citizens from AI-related fraud, highlighting the need for responsible AI governance.
•     “Arrival technology”: AI is an “arrival technology,” meaning it doesn’t require adoption to spread. This pervasive nature of AI necessitates proactive adaptation and a focus on AI literacy to ensure that all residents can navigate an AI-driven world.
By proactively addressing these challenges, Wake County can ensure that AI is implemented in a way that benefits all residents.
To become a national leader in AI, Wake County should consider the following recommendations:
•     Develop a comprehensive AI strategy: This strategy should outline the county’s vision for AI, identify priority areas for implementation, and address the challenges discussed above.
•      Invest in AI education and workforce development: Partner with educational institutions like NC State University and Wake Tech Community College, as well as tech companies in the Research Triangle Park, to create training programs and initiatives that equip residents with AI skills. This should include a focus on AI education in schools to prepare future generations for an AI-driven workforce. 
One such opportunity for AI training is just around the corner. On March 17 and 18, the Carolina Theatre in Durham will host All Things Open AI, a premier event exploring the latest advancements in artificial intelligence
This entry-level AI training designed by local AI Community Leader and Triangle AI Godfather,  Mark Hinkle, will empower you with practical skills and knowledge to boost your productivity with AI tools like ChatGPT. Learn Advanced ChatGPT skills, fundamentals of prompt engineering, AI agent design, and more to help you work smarter, not harder with AI.  Don’t miss out on this chance to dive deep into the world of AI and gain a competitive edge. Also for a limited time tickets to the main conference are discounted.  Register at https://allthingsopen.ai/
•     Promote AI innovation and entrepreneurship: Support the development of an AI ecosystem by attracting AI-intensive businesses, fostering startups, and providing resources for research and development.
•     Establish ethical guidelines for AI use: Develop clear policies and procedures to ensure that AI is used responsibly, ethically, and in a way that protects residents’ privacy.
•     Engage the community: Foster public dialogue and engagement around AI to build trust, address concerns, and ensure that AI is implemented in a way that benefits all residents.
Wake County has a unique opportunity to leverage its existing strengths in education and technology to become an AI leader. By capitalizing on the expertise of its universities, the dynamism of its tech sector, and the forward-thinking approach of its leaders, Wake County can establish itself as a model for AI adoption and innovation.
Conclusion
Wake County has the potential to be a national leader in AI. I encourage the Wake County Board of Commissioners, elected officials, and business/tech leaders to develop a Wake County AI playbook, a set of plays we can execute to make the AI Revolution work for all of us.
Developing this Wake County AI playbook is essential for ensuring that artificial intelligence is deployed responsibly, ethically and effectively. As AI continues to transform industries, local and state governments must establish clear guidelines for its use, balancing innovation with privacy, security, and fairness. A well-structured playbook will help policymakers, businesses, and communities navigate the opportunities and challenges of AI while fostering economic growth and public trust. An AI playbook is essential not only for responsible and ethical deployment but also for preparing our workforce for the jobs of the future.
As AI transforms industries, we must ensure workers have the skills to adapt, whether through reskilling programs, education initiatives or public-private partnerships. A well-structured AI strategy will drive innovation, create new job opportunities and help our economy remain competitive while ensuring that no one is left behind in this technological shift.
By leveraging its strengths and proactively addressing the challenges, the county can unlock the transformative power of AI to improve government services, drive economic growth, and enhance the quality of life for all its residents. However, it’s crucial to remember that AI is a powerful tool that must be implemented responsibly. Wake County must prioritize ethical considerations, data privacy and community engagement to ensure that AI benefits all residents and contributes to a more equitable and prosperous future.
The time to act is now, and with careful planning and collaboration, Wake County can lead the way in the AI revolution.
Steve S. Rao is a councilmember at large and former mayor pro tem for the Town of Morrisville and a regular contributor to WRAL Tech Wire.

source