Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
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Conversational AI
Engaging | Intelligent | Personalized
Human-machine interaction has come a long way since the inception of the interactions of humans with computers. Breaking loose from earlier clumsier attempts at speech recognition and non-relatable chatbots; we’re now focusing on perfecting what comes to us most naturally—CONVERSATION. 
Conversation bot design is the most happening thing when it comes to AI computing and an essential thing to consider for making products smart and digitally inclusive. With the rapid progress in AI and specifically in NLP computing, conversational AI solutions have greatly advanced language interpretation, making a near-normal conversation possible since the time Siri was first introduced in iPhone 4s in 2011.
Today we see, that chatbots have proliferated as part of the web application extensions. Adding a voice or chat interface is the fastest way to qualify an application as AI-ready, the chatbot is also the strategy for the mobile-first digital economy. The Natural Language (Conversation) interface is the preferred mode of intelligent interaction between humans and the technology they use, own, and wear. Consumers want to use everyday phrases, terminology, and expressions to control apps, online services, devices, cars, mobiles, wearables, and connected systems (IoT), and they expect quick & intelligent responses.
Consumers today highly value quick and efficient communication; Currently available slot-filling chat-bots which are at some point in time non-relatable and frustrating at worst do not fit the bill. For such cases, these are the most important characteristics sought in terms of conversational AI/bots: Multilingual Conversational Engines, Human experience to any interaction, context-aware & intuitive, & response adaptation as per customer sentiment.
Evolving consumer behavior and the proliferation of digitally connected technologies are propelling customer-centric services and products to the fore. As per reports, 84% of companies that focus on improving customer experience report an increase in annual revenue. 
Engaging and successful conversations are the most critical factor in enhancing customer experience. However, successful conversations that engage customers for longer durations require a good understanding of intent and sentiments; this can be challenging without using deep learning technologies and neural networks.
The existing voice assistants still have mundane responses; you need to understand the technology like framing questions in a specific predetermined format, usage of predetermined or programmed keywords, etc. A simple combination of tasks like “Turn on the AC and lock the car” is still challenging for the bots to comprehend and execute. Besides, present-day bots cannot derive context or retain context from previous conversations with the same user.
To build an intelligent AI-driven Conversational Agent, understanding user intent is critical. There are many parts to this challenge, and too many variables to solve. Human comprehension of language is complex, and not everything of it is verbal. As human listeners, we consider many things like the speaker’s facial expression, hand, and body movement, which is also called ‘body language that is unfortunately not under the purview of the NLP computing domain. Language understanding has the following vital parts, and each of them needs to be solved separately to figure out the holy grail:
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