Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
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UPDATE: The General Services Administration (GSA) today confirmed the internal launch of an AI chatbot “designed to support staff in their daily work,” it says.
The unnamed chat tool and API are still a work in progress. “GSA is actively seeking feedback from staff to refine its capabilities and…working towards offering the tool as a shared service to other federal agencies in the near future,” according to the agency.
It opted for an in-house AI rather than a commercial solution from the likes of OpenAI or Google since those solutions “may not meet the security and privacy requirements necessary for government use,” the GSA says.
“The opportunity to incorporate generative AI into government work is akin to giving a personal computer to every worker,” says Stephen Ehikian, GSA’s Acting Administrator and Deputy Administrator. “We are just at the start of our journey using this new tool, but the demand for this technology exists across GSA and the broader government.”
Original Story (3/10):
Elon Musk’s Department of Government Efficiency (DOGE) has deployed a custom AI chatbot at the General Services Administration, Wired reports, citing sources familiar with the matter.
DOGE began testing the GSAi chatbot with 150 GSA employees in February and it has now rolled out to 1,500 agency employees. It was under development for several months before DOGE arrived, but DOGE accelerated the rollout, sources tell Wired.
GSAi’s default AI model is Claude Haiku 3.5, but users can switch to Claude Sonnet 3.5 v2 or Meta Llama 3.2. Employees were told in an internal memo that they could use GSAi to draft emails, create talking points, summarize text, and write code. The tool was designed to be safe for government use, though employees have been warned against entering sensitive data.
The Treasury and Health and Human Services Departments have also considered using a GSA chatbot for some of their tasks, but it’s unclear if that chatbot is GSAi, Wired notes.
The GSAi deployment comes as DOGE has been cutting programs and firing federal employees, ostensibly to reduce federal spending. Last week, DOGE shut down a technology consulting unit of the GSA called 18F. The GSA—which handles federal real estate, acquisition services, and technology—has been cleaning house overall, firing hundreds of people across divisions.
Jibin is a tech news writer based out of Ahmedabad, India. Previously, he served as the editor of iGeeksBlog and is a self-proclaimed tech enthusiast who loves breaking down complex information for a broader audience.
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